Entry Level Device Repair Technician (Computers, Laptops & Tablets)

Entry Level Device Repair Technician (Computers, Laptops & Tablets)

Department: Repairs  

Reports To: Repairs Manager  

Location: On-site - New Brighton, MN (Minneapolis/Twin Cities Metro)  

Schedule: Monday–Friday, 7:00 AM–3:00 PM OR 8:00 AM–4:00 PM  (flexibility to choose)

Pay: $16.00–$21.00/hr (pay increases post-training and at each performance review + per-device commissions based on repair volume, not sales)

FLSA Status: Non-Exempt 

Why This Job 
 

• Your wellbeing matters to us. 401(k) 4% match, Medical insurance (Medical, Dental & Vision), Disability,  PTO + Off on Major Holidays 
• Impact beyond the bench. Every device you repair helps a student get back to learning
• Grow with us. L1 → L2 → L3 progression with pay increases at each level, plus CompTIA and OEM certifications paid by us
• No experience required. Paid training from day one - we teach you everything
• Get your hands on real tech. Diagnose and repair MacBooks, Chromebooks, Windows laptops, iPads, and Surface devices 

About Us 

Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium-sized businesses. We support every stage of the technology lifecycle - computer repair, device refurbishment, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we're a small company with a big mission, guided by three values: set the standard, be curious, and thrive together. 

Who This Role Is For  

You'll spend most of your day  diagnosing, repairing, and refurbishing laptops, Chromebooks, MacBooks, iPads, Surface devices, and desktops. Every repair follows a standard operating procedure, every device gets a quality assurance check, every workspace stays clean.

No technical background needed. Assembly, quality inspection, warehouse work, food production, automotive repair, electronics as a hobby are welcome. 

You'll thrive here if you:

• Follow a process consistently and take pride in doing it right
• Work at a steady pace without needing someone over your shoulder
• Ask questions early rather than guess

Things we'll coach you on:

• Understanding why each repair step exists, not just what to do
• Building speed on screen replacements, battery swaps, and component repairs without sacrificing quality

What You'll Do  

Repair & Refurbishment 

• Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, Surface devices, and desktops. Screen replacements, battery replacements, keyboard repairs, and component swaps
• Follow QA checklists on every device; review work orders and identify the correct repair path
• Rotate across Apple, Chromebook, Windows, and Surface platforms as projects shift

Device Provisioning & Deployment

• Configure, image, stage, and package laptops, Chromebooks, and tablets for delivery to schools and businesses

Documentation

• Record serial numbers, asset tags, repair notes, and device status in ticketing and inventory systems

Teamwork

• Keep your bench clean and organized; flag hardware issues, bottlenecks, or quality concerns early

Qualifications  

Required  

• High school diploma, GED, or equivalent   
• Reliable transportation to the Twin Cities warehouse location  
• Ability to work on-site Monday–Friday during  shift hours   
• Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)  
• Ability to lift up to 35 lbs  and sit and stand for periods throughout the shift 
• Manual dexterity for working with small components, hand tools, and delicate electronics 

Nice to have but not required 

• Previous experience in a repair, refurbishment, assembly, or quality inspection role  
• Some familiarity with computer hardware whether through prior work, coursework, self-built PCs, hobby repair, or personal tinkering  

Benefits  

• 401(k) with 4% employer match 
• Health, Dental & Vision insurance (employer pays 50% of employee premium) 
• 100% employer-paid Short-Term and Long-Term Disability 
• PTO+ 1 floating holiday + major holidays off 
• Parental leave and other legally required leave per applicable law 
• Paid training + tech level progression (L1–L3) + path to OEM and CompTIA certifications 

Equal Opportunity Statement  

Gophermods is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on any protected characteristic. Need an accommodation? Let us know.