IT Specialist
Charm City Medical Center Overview:
Charm City Medical Center is an integrated opioid treatment, behavioral health, and mental health treatment facility in Baltimore, MD. We offer Methadone, Suboxone, IOP, OP, DWI/DUI treatment programs. We are a start-up, and ask candidates to expect a fast-paced, dynamic workplace environment. Stellar patient care is our #1 goal. We use state-of-the-art technology to deliver our services, and we need team members who are well-versed in modern technology and systems.
Why join Charm City Medical Center?
- Be a Founding Team Member
- Opportunity to shape and grow a first-of-its-kind integrated behavioral health program from the ground up.
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Client-Service-Driven Care
- Rooted in social justice and inspired by H. Jack Geiger’s revolutionary model of addressing healthcare through poverty eradication and community investment.
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Truly Integrated Services
- Work in a facility that combines an OMHC, IOP, OTP, and eventually primary care, pharmacy & community medicine (RN-driven case management).
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Career and Financial Upside
- Potential involvement in future projects with the possibility for equity.
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Community-Centered Location
- Located in 21217, a historically underserved area, ideal for professionals who want to make a real, visible impact in their own or nearby communities.
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Service-disabled veteran and board-certified physician-led practice.
- Put simply, we know our stuff.
Job Overview:
The IT Specialist at Charm City Medical Center is responsible for supporting the day-to-day technology needs of the clinic, including network management, hardware/software support, data security, and troubleshooting. This role will be instrumental in maintaining clinical and administrative technology infrastructure to ensure seamless patient care and regulatory compliance.
Key Responsibilities:
Technical Support & Maintenance
- Provide onsite and remote support to staff for hardware, software, and connectivity issues.
- Set up, configure, and troubleshoot desktop and mobile devices, printers, scanners, and tablets.
Network & Systems Administration
- Maintain local and cloud-based systems, including internet, Wi-Fi, and internal servers.
- Monitor system performance, ensure regular data backups, and assist in disaster recovery planning.
EMR/EHR & Practice Management Systems
- Support the implementation and optimization of electronic medical records (EMR) and practice management platforms.
- Train staff and troubleshoot system issues related to patient data and scheduling.
Cybersecurity & Compliance
- Ensure HIPAA compliance and data protection standards are met across all platforms.
- Manage user accounts, permissions, and access control for sensitive patient information.
Vendor & Equipment Management
- Serve as the point of contact for external IT vendors and service providers.
- Track IT inventory, order necessary equipment, and manage warranties/licenses.
Innovation & Development
- Recommend technology upgrades and process improvements.
- Assist with special projects including new site development, telehealth integration, and compliance audits.
Skills & Qualifications:
- Proficiency in Windows and Mac OS environments, Google Workspace, and EMR/EHR platforms.
- Strong problem-solving and communication skills.
- Understanding of HIPAA regulations, network security, and data privacy standards.
- Experience with VPNs, firewalls, antivirus systems, and device management tools.
- Ability to multitask, prioritize tickets, and support staff at various technical skill levels.