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Intern IT Help Desk - Fall 2026

North Atlantic Industries
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Summary: 

Provide first-level technical support by responding to requests for assistance, diagnosing and resolving basic hardware and software issues, and supporting day-to-day technology needs. You research technical questions using available resources, follow established help desk procedures, and assist with computer deployments and network connectivity.

Salary

$17.00-$23.50

Essential Role and Responsibilities

  • Diagnose and resolve basic hardware, software, printer, and peripheral issues.
  • Respond to requests for technical assistance via phone, email, or in person.
  • Research technical questions using available information resources and follow standard helpdesk procedure.
  • Set up, configure, deploy, relocate, and decommission computers, laptops, monitors, and other IT equipment.
  • Install, terminate, and test network cabling to support workstation and network connectivity.
  • Support user account administration, password resets, and basic access requests.
  • Perform routine maintenance on computer systems, including software updates, equipment replacements and preventative maintenance.
  • Assist with conference room technology setup and troubleshooting for meetings and presentations.
  • Escalate unresolved technical issues as appropriate and perform other duties as assigned.

 

Qualifications and Education Requirements

  • Currently enrolled or experience in Computer Science, Information Technology, or a related field.
  • Computer proficiency with Windows operating systems and Microsoft Office applications.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to safely work at heights using ladders to install and maintain IT equipment and cabling.
  • Ability to lift up to thirty (30) pounds of computer equipment and IT hardware of various sizes multiple times per day from the floor, overhead, or while reaching over or around obstacles.
  • Ability to learn new technologies quickly and work effectively in a team environment.

 

Preferred skills and abilities

  • Basic understanding of computer hardware, networking, and troubleshooting techniques.
  • Customer service experience in a professional environment.
  • Self-motivated with a strong willingness to learn and develop technical skills
  • Strong time management, organization, and problem-solving skills.