Customer Service Representative
At Legacy Marketing, we’re not just in the business of telecommunications; we're in the business of building trust with customers, providing premium internet service, and delivering a sweeter experience from the first handshake to the final installation.
Our mission is to create tailored connectivity solutions through dynamic sales tactics, world-class customer service, and cutting-edge technology. Driven by our persistence and the loyalty of our customers, we’re excited to grow our Customer Service Representative team.
We aren’t just looking for any Customer Service Representative; we need someone ready to bring their energy, determination, and people skills to a growing company that’s redefining telecommunications.
Customer Service Representative Responsibilities:
- Follow up with customers directly to ensure their questions and concerns are resolved regarding services, sales promotions, and timelines
- Develop and maintain relationships with customers to understand their needs and provide tailored solutions
- Conduct presentations and product demonstrations to showcase our Verizon’s technology and wireless solutions
- Train alongside experienced team members and management to build strong knowledge of products and services to educate consumers and make tailored sales recommendations
- Utilize the point-of-sale system to create service packages, finalize sales, and input confidential customer information
- Attend daily team meetings and actively contribute suggestions to improve customer service solutions and increase sales revenue
Customer Service Representative Requirements:
- Experience in a Customer Service Representative, Sales, or other Client-Facing role is strongly preferred; we do provide comprehensive training
- Strong verbal communication skills to interact effectively with both customers and team members
- Eager to learn new skills, team-oriented mindset, and willingness to exceed expectations
- Natural connector, problem-solver, and go-getter who thrives helping others
- Ability to work full-time hours and reliable transportation