Hotel General Manager
How You’ll Make An Impact
Lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.
Operations & Team Leadership
- Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
- Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
- Foster an inclusive, fun, and safe workplace culture that supports team development and engagement
Guest Experience & Brand Standards
- Deliver exceptional guest service and set high service expectations for the entire team
- Maintain strong community and guest relationships to promote loyalty and satisfaction
- Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols
Financial Performance & Sales Strategy
- Prepare and implement the annual operating budget, revenue plan, and sales strategy
- Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
- Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports
What does success look like in this role?
- College degree or at least five years of related work experience in business management, hospitality or related field
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team