Growth & Support Associate

Growth & Support Associate 

Ultraviolet · Los Angeles, CA (In-Person) 

About Ultraviolet

Ultraviolet is a fast-growing subscription platform built for creators, giving them real tools to monetize their audience through messaging, media, livestreams, and exclusive content. Our mission is to amplify creator earnings and enhance fan engagement with cutting-edge digital solutions. We're a fast-growing, creator-first company with global reach — our team is spread across the U.S., London, and France.

The Role

We're looking for someone who wants to build a career in sales and the creator economy, starting in outreach and support and growing with us from there. This role blends two things: reaching creators directly via social media DMs to introduce them to Ultraviolet and keeping the pipeline organized and moving, and supporting creators already on the platform by answering questions and resolving issues as they come up. For the right person, this is a launchpad into a fuller sales role and a full-time seat on the team.

This is a startup role: open-ended, fast-paced, and shaped by how much initiative you bring to it. You'll be working alongside the team in our Los Angeles office most days — this is a hands-on, in-person role. We're looking for someone who doesn't just execute well, but who naturally spots what needs to happen next and takes it on — someone who genuinely enjoys learning, and who wants to be challenged rather than coast.

Key Responsibilities

Growth & Sales Outreach

• Send initial outreach DMs to assigned creator leads daily, and follow up intentionally
• Keep inboxes organized, flagged, and up to date across assigned accounts
• Identify previously contacted leads and know the right next move without being told
• Track outreach progress and log completed work daily
• Spot patterns in what's working (and what isn't) and speak up — we want your read on the pipeline, not just your activity log
• As you grow into the role, take on more of the sales conversation itself — qualifying leads, handling objections, and eventually owning relationships end-to-end

Creator Support

• Respond to creator questions and issues promptly and accurately across our support channels
• Troubleshoot account, platform, and payout issues, escalating to the right team member when needed
• Keep support inboxes organized, flagged, and up to date, just like outreach inboxes
• Track recurring issues and share patterns with the team so they can be fixed at the source
• Help maintain internal FAQs or canned responses as common questions come up

Across Both

• Communicate proactively with the team on anything that needs attention, before it becomes a problem
• Balance reactive support work with proactive outreach without letting either slip

Qualifications

• At least 1 year of experience in outreach, sales, customer support, social media, or a related field is a plus
• Excellent written communication skills with a natural, non-templated voice
• Proven ability to manage high-volume work with accuracy and consistency
• Familiarity with social media platforms, particularly Instagram
• Comfortable learning new tools and workflows quickly, with genuine curiosity about how sales works
• Based in or near Los Angeles, and able to work in-office most days

Personal Attributes

• Hardworking and eager to grow — this is more than a task list to check off
• Proactive — sees what needs to happen next and takes initiative
• A real learner — enjoys picking up new skills and gets energized by being challenged, not just repeating what's familiar
• Extremely organized with sharp attention to detail, able to manage high volume without anything slipping through
• Self-motivated with the ability to work independently and hit daily goals
• Highly communicative, keeps the team informed and flags issues early
• Confidential and trustworthy, handles access to sensitive accounts and information with discretion
• Flexible and adaptive, comfortable shifting priorities in a fast-moving environment
• Genuinely interested in a future in sales, looking for a role to grow into rather than a short-term stopgap
• Comfortable and engaged working in-office alongside the team

What We Offer

• $25–$30+/hr depending on experience
• A real path to a full-time role and a growth track into sales
• Hands-on experience inside a growing creator platform from day one, with direct access to the team and the business
• A culture where ideas are heard, initiative is rewarded, and success is shared