Sales Development Representative Intern

About Jarvis Fullenwilder State Farm

At Jarvis Fullenwilder State Farm, we’re committed to helping individuals, families, and businesses protect what matters most. We’re building a high-performance sales organization that combines exceptional customer service, cutting-edge technology, and a culture of accountability to deliver outstanding results.

We’re looking for a driven, energetic Sales Development Representative (SDR) who is passionate about connecting with people, creating opportunities, and contributing to a winning team. This is an ideal role for someone looking to build a successful career in sales, business development, or insurance.

Position Summary

As a Sales Development Representative, you will be the first point of contact for prospective customers. Your primary responsibility is to generate qualified sales opportunities by engaging leads, uncovering customer needs, scheduling appointments, and driving quote activity for the agency. You will work closely with licensed Account Representatives to ensure prospects receive an exceptional experience from their first interaction through policy issuance.

Key Responsibilities

Lead Generation & Prospecting

• Conduct outbound calls, emails, text messages, and follow-up communications to prospective customers.
• Respond promptly to inbound inquiries and online leads.
• Prospect local businesses and individuals to identify new sales opportunities.
• Generate appointments for licensed sales team members.
• Build relationships with prospective customers through consultative conversations.

Sales Pipeline Management

• Maintain an organized sales pipeline using the agency CRM.
• Track all customer interactions, follow-up activities, and appointment outcomes.
• Prioritize leads based on engagement and sales potential.
• Ensure timely follow-up on all prospects and referral opportunities.

Quote Activity

• Generate consistent quote opportunities that support agency growth goals.
• Collect accurate customer information to prepare insurance quotes.
• Work collaboratively with licensed team members to maximize quote-to-bind conversion.
• Support agency sales campaigns and promotional initiatives.

Customer Experience

• Deliver exceptional customer service during every interaction.
• Educate customers on available insurance products and services.
• Build trust by identifying customer needs and recommending appropriate next steps.
• Maintain professionalism and confidentiality at all times.

Technology & Performance

• Utilize CRM systems, AI-powered tools, and agency technology to improve productivity.
• Meet or exceed daily, weekly, and monthly activity goals.
• Participate in ongoing training, coaching, and professional development.
• Contribute ideas that improve lead generation, sales processes, and customer engagement.

Qualifications

Required

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Highly organized with strong time management skills.
• Comfortable making outbound calls and engaging new prospects.
• Self-motivated, goal-oriented, and resilient.
• Ability to work in a fast-paced, team-focused environment.

Preferred

• Previous experience in sales, customer service, retail, hospitality, or call center environments.
• Experience using CRM software.
• Bilingual candidates are encouraged to apply.
• Interest in obtaining or currently holding a Property & Casualty Insurance License (licensing support may be available).

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Outbound calls and outreach activities completed.
• Qualified appointments scheduled.
• Quotes generated.
• Quote-to-bind conversion support.
• New customer opportunities created.
• CRM accuracy and follow-up completion.
• Customer satisfaction and responsiveness.
• Achievement of monthly sales activity goals.

What We Offer

• Competitive base salary plus uncapped commission.
• Performance bonuses and incentive programs.
• Paid training and ongoing professional development.
• Licensing assistance for qualified candidates.
• Career advancement opportunities within a growing agency.
• Mentorship from experienced insurance and sales professionals.
• A collaborative, high-energy team culture focused on success.

Why Join Jarvis Fullenwilder State Farm?

At Jarvis Fullenwilder State Farm, your success is our success. We invest in our team through coaching, technology, and career development while providing the tools and support needed to build a rewarding career. If you’re motivated by achieving goals, helping customers, and growing professionally, we’d love to meet you.

Apply today and start building a career where your effort directly drives your success.