Front Desk Specialist

SOGILITY FRONT DESK & ADMINISTRATIVE SPECIALIST (PART-TIME)

Job Description

Roles and Responsibilities

As the Front Desk & Administrative Specialist at a Sogility facility, the employee serves as the primary first point of contact for all clients, players, and parents. This role combines a high-energy, in-person presence at the front desk with key administrative and customer service duties.

Front Desk & Sales Duties (In-Person)

• Welcome incoming players, parents, and visitors with exceptional energy, enthusiasm, and an outgoing personality.
• Serve as the main first point of contact, utilizing strong people skills to deliver top-tier customer service.
• Drive sales growth by maintaining an understanding of all facets and program offerings at Sogility to encourage trials and additional training sessions.
• Operate efficiently and calmly in a fast-paced, dynamic environment.
• Check in athletes using facility software (e.g., Upper Hand).
• Follow Sogility social media channels and assist in sharing posts.
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Administrative Duties (Part-Time)

• Assist clients directly with scheduling and booking training sessions.
• Process client payments and package purchases over the phone and in person.
• Respond promptly and professionally to incoming client inquiries via phone, email, and messaging.
• Provide general administrative support to ensure seamless daily operations.
   

Core Mission & Values

Embrace Sogility's Mission: To increase soccer players' skills, confidence, and physical development with personalized training through the use of technology and individualized data monitoring.

Embody the Values of Sogility:

• Strive for Excellence: Hold yourself to high standards of preparation, professionalism, and execution behind the counter and in public.
• Innovate and Improve: Maintain a continued desire to learn, develop, and constantly improve yourself and those around you. Be curious about how to make operations and client experiences more effective and efficient.
• Connect: Relate well to athletes, parents, staff, and the wider community. Focus on building and maintaining strong relationships with high emotional intelligence and awareness of how to meet client needs.

Other Responsibilities

• Create a safe, positive, and welcoming atmosphere to encourage all clients and players to excel.
• Remain adaptable and open to business changes and evolution.
• Demonstrate high enthusiasm and initiative to create a vibrant work environment.
• Represent Sogility professionally and maintain strong relationships with parents and players.
• Perform facility safety and emergency procedures as needed.

Qualifications & Experience

• Prior experience in customer service, front desk operations, or sales preferred.
• Exceptional interpersonal and communication skills with a vibrant, outgoing demeanor.
• Ability to multi-task, prioritize duties, and thrive in a fast-paced environment.
• Comfortable managing schedules, handling phone inquiries, and processing payment transactions.
• A strong desire to learn, develop new skills, and grow within the role.
• Background or interest in sports/soccer is a plus, but not required.
• Ability to stand, move around the facility, and lift/move office supplies or equipment up to 30+ lbs as needed.