Event Concierge Internship (Fall 2026)

POSITION SUMMARY:

The Event Concierge Internship is a 12-15 week summer program offered to juniors who are interested in a rewarding hospitality career. The individual selected for this opportunity will maintain high-touch, on-the-floor guest support with Nemacolin's Conference Services Team throughout this supervised, hands-on learning experience.

• Program Timeline:
  • Weeks 1-3: Orientation, Shadowing, & Reverse Shadowing
    • Foundation, observation, and supervised ownership
  • Weeks 4-11: On-the-Floor Support
    • Consistent execution with increasing independence
  • Final Weeks (Last 2 Weeks): Capstone Project & Wrap-Up
    • Analysis, reflection, and value-add
• Skills Progression by Week:
  • Weeks 1-3: Foundation
  • Weeks 4-6: Core Execution
  • Weeks 7-9: Advanced Support
  • Weeks 10-13 (if applicable): Increased Independence
  • Final Weeks: Capstone Skills

ESSENTIAL FUNCTIONS:

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.

• Maintain consistent, high-quality guest support for group and resort programs.
• Support Conference Services during peak periods and complex events.
• Support guest requests and group movements.
• Draft and assist with client communications.
• Coordinate with departments under direct supervision.
• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
• Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
• Participate in Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings to ensure all team members are aligned and prepared for upcoming events.
• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Must be a junior currently enrolled in a college or university. Preference given to those studying hospitality with an interest in event coordination.
• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
• Detail-oriented, ensuring all event logistics are managed and executed according to plan.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
• Ability to lift, move, and place items up to 30 pounds, and stand or walk for extended periods during shifts.