Retail Associate Coffee Specialist

Retail Associate / Coffee Specialist 

This position combines coffee sales along with crafting drinks. No coffee experience necessary, we will train! We are looking for someone who thrives in a fun, unique coffee environment and carries a positive attitude and a desire to provide the best customer service experience possible!

Key Responsibilities 

• Sell Coffee by the Pound – Engage customers with a knowledge of coffee origins, flavors, and roast styles to help them choose the perfect bag of coffee. 
• Make Specialty Drinks – Prepare and serve consistently top-tier hot/cold espresso drinks and batch brews with care. 
• Engage with Customers – Offer genuine, friendly service while educating customers about our coffee, brewing gear, and more. 
• Maintain a Clean, Food-Safe Space – Keep our coffee bar and retail area tidy and welcoming. 
• Fulfill Orders – Process, pack, and fulfill online and in store orders quickly and accurately.

What We are Looking For 

• A love for coffee and customer service, a desire to learn is essential. 
• Positive attitude: Positive energy, friendly, and educate customers. 
• Reliable team player: Excellent communication skills and punctuality. 
• Fast-Paced Capability: Ability to multitask efficiently during rushes. 
• Ability to work independently with minimal supervision. 
• Must be 18+ with prior work experience. 
• Physical Requirements: Able to lift up to 30 lbs. and stand for long periods.
• Availability: flexible schedule, including Saturdays.

Communication

Enjoys communicating with others, shows confidence, able to show assertiveness when necessary, able to use a friendly voice with peers and customers, able to use a loud voice when calling out a finished order.

Efficient

Able to hustle. This means warmly fulfilling all customer orders in an accurate and quick fashion; from 1 to 100 orders.

Next Level Memory

Become a Coffee Expert by identifying coffees and brewing equipment; how to make specific drinks; able to remember the order given; and locating supplies as needed.

Smile

Greet customers with a genuine smile, good eye contact, while having a positive attitude.

Customer Service

Enjoys interacting with, talking to, and serving & helping others. Greets customers promptly and cheerfully. Able to chat (when time), joke, etc. with customers. Accommodates customers with special requests, complaints, etc.

Work Ethic

Able to keep constructively busy when there is a “down time”; able to do more than 1 thing at a time; able to work effectively where needed (register, espresso machine, stocking, cleaning); takes pride in being a Red Cedar Coffee Employee.

Responsible

Dependable; arrive to work on time; know your schedule; self-motivating.

Team Player

Enjoys working with and helping others; can accept help from other employees; can chat with and enjoy fellow employees.

Follows Instructions

Able to listen and follow simple written and verbal instructions.

Other Requirements

Must be available to work on Saturdays (7:30am-1:30pm).

Scheduling

Shifts are scheduled between the following hours:

• Monday-Friday 7:45am- 4:30pm
• Saturday 7:30am-1:30pm.