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Inside Sales Representative

Carotek, Inc.
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Job description

Are you an engineering or business graduate that is looking for a career?  We have that available for you.  The role is as an inside sales representative.  You would be providing technical customer service while solving problems on a daily basis.  We’re looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Inside Sales team in Richmond, Charlotte, or Knoxville.  In this role, you will be responsible for:

  • Providing outstanding service to our customers and support to the outside sales staff
  • Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
  • Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
  • Selecting and specifying products based on customer application and design prerequisites
  • Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
  • Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
  • Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
  • Obtaining purchase order number and/or credit card information from customer
  • Conferring with Accounting to research and resolve invoicing or credit discrepancies
  • Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.

This is a full-time position and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. 

Required Education and Experience

Associate’s Degree (Bachelor's preferred) from a Business or Engineering program.

Preferred Attributes

  • Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude;
  • Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence;
  • Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
  • Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.
  • Or the ability to learn the above skills!