Technology Support Specialist

Primary Purpose: 

Responds to user inquiries and requests regarding computer security, operating systems, user data, network  matters, printing, and hardware troubleshooting. Administers district bus-video monitoring program and  coordinates with appropriate district personnel to maintain a safe school bus environment. Coordinates for  all transportation-unique systems within the department. 

Qualifications: 

Education/Certification: 

Bachelor’s degree in computer science, Information Systems, or in a related field required. and experience  with Windows operating systems, desktop applications, PC/Mac platforms and printers, preferred.  

Must have a current valid driver’s license in order to drive a District Vehicle.  

Major Responsibilities and Duties: 

Interfaces with district personnel and Network Services staff for troubleshooting district network and  hardware issues. 

Installs and configures specialized District standard software on user workstations. 

Troubleshoots network connectivity and applications supporting Transportation Dispatch Communications,  Bus GPS monitoring, student routing, and District wide systems devices and applications. 

Enters user request in help desk software, assigns tasks, and follows-up for resolution. 

Troubleshoots workstations (PC and Mac), applications, and hardware configurations (printers) necessary to  support all Transportation Facilities. 

Serves as the initial point of contact in the resolution of questions regarding computer security, operating  systems, user data, network issues, printing, and hardware troubleshooting. 

Utilizes advanced computer skills in order to maintain data systems and database information used within  the department.

Maintains office automation systems and bus video and GPS systems and databases, as well as conducting  automation systems training. 

Inventories all of video recording and playback equipment, fleet GPS, and office computers and printer  systems. 

Maintains a library of digital videos held in suspense and delivers videos via network to transportation  administrative personnel, school principals, and assistance principals upon request. 

Converts digital videos to acceptable media for use by law enforcement officials. 

Provides end-user training and assistance where required. 

Oversees automated fueling systems. Maintains all district-owned fuel servicing facilities, including pump  islands and automated fuel delivery and environmental monitoring system. 

Administers transportation services fuel contract; orders fuel as required to ensure continuing fuel  availability. 

Operates two-way radio equipment and communicates information required for continuing operation of all  transportation functions. 

Makes presentations during driver in-service training and small group meetings and assists in department wide staff development programs, as needed. 

Assists in accident and incident investigations, as needed. 

Performs other duties as assigned.  

Supervisory Responsibilities: 

Supervises lead fueling and video maintenance staff and individuals engaged in fleet support operations  (fueling, bus washing, video, and GPS support), to include those at remote locations. Carries out supervisory  responsibilities in accordance with organizational policies and applicable laws. Responsibilities include  interviewing and training employees; planning, assigning, and directing work; appraising performance;  rewarding and disciplining employees; addressing complaints and resolving problems. 

Mental Demands/Physical Demands/Environmental Factors: 

Tools/Equipment Used: Must be familiar with troubleshooting of automated systems (hardware and  software), utilizing the District's standard software products, plus any additional software that may be  unique to the position. Must also possess the ability to utilize advanced computer skills in order to maintain  data systems and information used within the department. 

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Posture/Physical Demands: The physical demands described here are representative of those that must be  met by an employee to successfully perform the essential functions of this job. Reasonable accommodations  may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is required to talk and hear; stand; use hands to  finger, handle, or feel; and reach with hands and arms. In addition, continual sitting, reaching, and repetitive  hand and arm motions, frequent walking, stooping, bending, kneeling, crouching, crawling, pushing, and  pulling may be required. Moderate lifting and/or carrying up to 50 pounds or more. Specific vision abilities  required by this job include close vision, depth perception, and the ability to adjust focus during the hours of  daylight and darkness. 

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking,  grasping/squeezing, wrist flexion/extension, reaching; may climb ladders. 

Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45  pounds and over). 

Environment: The work environment characteristics described here are representative of those an  employee encounters while performing the essential functions of this job. Occasional district-wide travel to  multiple campuses, as assigned. The noise level in the work environment is usually moderate.  

Mental Demands: Work with frequent interruptions; emotional control under stress. 

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all  responsibilities and duties that may be assigned or skills that may be required.