Taxpayer Information Senior Specialist
XPAYER INFORMATION SENIOR SPECIALIST - Assessor's Office
Requisition ID: 00139203
Opening Date Jul 30, 2026 Closing Date: Aug 12, 2026
Full-time Shift Start Time: 9:30 A.M. Shift End Time: 5:30 P.M.
AFSCME 3835 Assessor's
Posting Salary: $60,147
Organization Cook County Elected Officials
2 Position Vacancies
LOCATIONS: Chicago Downtown - Skokie - Bridgeview - Markham
Shift: 9:30am - 5:30pm
This is an AFSCME 3835 Bargaining Union Position
Job Summary
Reporting directly to the Assistant Manager of Taxpayer Information, to which the employee is assigned, the Taxpayer Information Senior Specialist serves as one of the public’s primary points of contact with the Taxpayer Services Division of
the Cook County Assessor’s Office (CCAO). The Senior Specialist explains to taxpayers in understandable terms exemptions and residential appeal processes, refers taxpayers to other appropriate CCAO departments or divisions, and maintains good customer service. The Senior Specialist processes complex exemption applications and resulting Certificates of Error in a timely manner and serves as a resource to Taxpayer Information Specialists.
Essential Job Duties
• Provides property owners with easily accessible information and creates an efficient, user friendly experience in person
and on the telephone and responds to customer inquiries and complaints.
• Resolves and deescalates property owner complaints and issues.
• Consults with taxpayers and assists with the intake of residential appeals and applications for exemptions and Certificates
of Error, checking the submissions to verify that accurate supporting documentation is provided.
• Processes residential exemptions applications and resulting Certificates of Error, including complex applications such as
cooperatives, applications requiring manual calculations, and applications submitted by attorneys and tax representatives.
• Responds to taxpayer requests for information.
• Communicates and corresponds with taxpayers to resolve exemption related problems, including answering in-person,
written, and telephone inquiries about exemptions and appeals and providing direction to the appropriate forms,
information, and referring to other CCAO departments, when necessary.
• Runs and prepares TPI and exemption related reports (such as error reports, visitor and call volume reports ,etc.), as
necessary, analyzes reports and corrects errors, and provides reports to management in the Taxpayer Services Division.
• Works under direct supervision to accomplish tasks and resolve most exemption-related questions and problems.
• Interfaces between departments and divisions to provide taxpayer assistance, as required.
• Assists with special projects, as requested.
• Assists with questions referred by Taxpayer Information Specialists.
• Participates in community outreach programs, as requested.
• Works at all CCAO locations including branch offices and may be assigned to any CCAO location within Cook County.
TAXPAYER INFORMATION SENIOR SPECIALIST - Assessor's Office
Requisition ID: 00139203
• Provides excellent customer service to all CCAO customers.
• Works extended hours and weekends, as required
The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as
a complete list of the many duties normally to be performed under a job title or those to be performed temporarily
outside an employee's normal line of work.
Minimum Qualifications
• High school diploma or GED certificate.
• Two (2) years of full-time work experience in customer service assisting customers by answering questions either in
person, by email or phone.
• One (1) year of full-time data entry experience.
OR
• Current CCAO employee;
• One (1) year of full-time work experience in customer service assisting customers by answering questions either in
person, by email or phone.
Preferred Qualifications
• Two (2) years of full-time work experience with assessments and real estate tax exemptions.
Knowledge, Skills and Abilities
• Knowledge of CCAO procedures, polices, practices and guidelines or the ability to gain such knowledge.
• Thorough knowledge of the assessment practices and exemption requirements, or the ability to quickly obtain such
knowledge.
• Ability to communicate effectively, both orally and in writing, including public speaking skills.
• Ability to determine what information is appropriate to provide the public in situations where direct oversight or CCAO
guidance may not be available or provide appropriate referral to other CCAO departments.
• Strong organizational skill.
• Ability to work with others; excellent interpersonal skills in dealing with the public and co-workers.
• Ability to interact with the general public and taxpayers, providing guidance and information regarding CCAO exemption
and appeals processes.
• Ability to meet CCAO and departmental deadlines, production goals and effectively utilize time with limited oversight.
• Must be computer literate, with skill and efficiency in accurately entering, reviewing, and retrieving data and the ability
utilize CCAO systems and databases.
Physical Requirements
• Extended periods of time standing or sitting to assist staff and taxpayers at the taxpayer services counter or on the phone.
• Visual acuity to review and edit written communications for long periods of time.
• Traveling between offices and meetings may be required.
• Repetitive use of hands to handle and or operate standard office equipment.
• Regular use of a telephone and headset to communicate.
• Occasionally required to lift files or exemption applications.
ANNUAL SALARY: $60,147 Grade 14
This is an AFSCME 3835 Bargaining Union Position
Benefits Package Includes:
• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• Hybrid Work Schedule (granted at the discretion of the Department Head -- all CCAO employees are expected to live within a distance of Cook County that will allow them to work in the office as demanded by operational needs)
For further information on our excellent benefits package, please click on the following link: 2026 Cook County Benefits.
METHOD OF APPLICATION:
Internal Applicants Apply online at: https://cookcountyil.taleo.net/careersection/170/jobsearch.ftl?lang=en
External Applicants Apply online at: https://cookcountyil.taleo.net/careersection/120/jobsearch.ftl?lang=en
APPLICATION DEADLINE: Online submissions will close at 11:59pm on 08/12/2026.
Applications of eligible applicants will be retained for consideration for 12 months following receipt of application, or
until this Notice of Job Opportunity is withdrawn, whichever occurs first.
On or before the final date for interviews, applicants must furnish Human Resources with sufficient proof of education
(if applicable), designations/certifications, professional references, and photo identification.
ANY APPLICANT THAT FAILS TO COMPLY WITH ANY OF THE REQUIREMENTS OF THIS NOTICE OF JOB
OPPORTUNITY WILL NOT BE CONSIDERED ELIGIBLE FOR THE POSITION.
The Office of the Cook County Assessor hires and promotes based on applicant qualifications and merit. The use of
political factors as a condition of employment for the above job opportunity is prohibited. Any questions should be
sent to Human Resources at 312-603-5115 or assessor.ccaohr@cookcountyil.gov.
*All offers of employment are contingent upon satisfactory results of a criminal background check*
(Current Cook County Assessor's Office employees will not be subject to a criminal background check)
*You must be legally authorized to work in the United States without sponsorship*
COOK COUNTY ASSESSOR’S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER
OUR MISSION
The mission of the Cook County Assessor's Office is to deliver accurate and transparent assessments of all
residential and commercial properties. We serve every community in the County through ethical stewardship
within the property tax system.
OUR VALUES
Fairness. Transparency. Ethics