Customer Success Manager

Customer Success Manager 

Location: Remote, USA 

Reports to: Head of Customer 

Who we are 

PreciTaste is a multinational AI solution provider for the food industry, the predictive kitchen manager that helps operators run every location like their best one. Our software development and AI center of excellence is based in Munich, Germany, with offices in New York and India. We work with restaurant chains of every kind, from fine dining to QSR, helping their teams cut food waste, save hours of labor each day, lower food costs, and boost sales. PreciTaste is in hyper-growth mode, offering our team the unique opportunity to transform the food service industry worldwide while reducing food waste. 

The role 

We are looking for a motivated Customer Success Manager to join our fast-growing AI company and work alongside our Head of Customer. In this role you will own the day-to-day success of an assigned portfolio of accounts, driving onboarding execution, hands-on training, and ongoing support, while partnering with the Head of Customer on strategic accounts and account planning. You will be the person who makes our AI feel like “an extra team member” in our customers’ kitchens: getting staff confident on the tools quickly, keeping adoption strong, and turning new sites into reference accounts. It is an ideal opportunity for someone with a strong customer success and restaurant background who wants to deepen their impact and grow within a high-velocity team. 

What you’ll do 

• Customer Onboarding: Drive the onboarding of assigned new clients end to end, coordinating the setup of PreciTaste’s AI solutions in their kitchens and partnering with the CS Lead on larger or strategic rollouts. 

• Training: Conduct comprehensive, hands-on training sessions for restaurant staff, demonstrating how to use our software to maximize efficiency. 

• Support: Provide ongoing support to your portfolio, resolving day-to-day issues, escalating complex matters as needed, and ensuring customers get the most out of our solutions. 

• Relationship Management: Serve as the day-to-day point of contact for stakeholders in your accounts, building trusted working relationships while aligning with the Head of Customer on overall account strategy and executive engagement. 

• Feedback: Gather customer feedback to help inform product improvements and updates. 

• Cross-functional Collaboration: Work closely with sales, product, and other teams to ensure customer needs are met and to drive continuous improvement. 

• Advocacy: Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements. 

What you’ll bring 

• Previous experience in the restaurant industry is essential. 

• 2+ years of experience in a customer success or similar customer-facing role. 

• Excellent communication and interpersonal skills. 

• Strong problem-solving abilities and a proactive approach to customer service. 

• Comfortable with technology and able to quickly learn new software. 

• Willingness to take direction from and collaborate closely with the Head of Customer, while owning your accounts independently. 

• Experience with AI or kitchen management systems is a plus. 

• Bachelor’s degree in business, hospitality, or a related field. 

Preferred 

• Experience with SaaS 

• Familiarity with QSR / restaurant operations 

• Experience managing restaurant operations 

What we offer 

• Cutting-edge technologies powering the future of AI in the food industry. 

• Exponential growth opportunities 

• Health insurance (incl. Vision and dental) 

• Generous PTO 

• Bi-monthly pay 

• And much more