Fragrance Boutique Manager

Fragrance Boutique Manager (Permanent) – Starting 1 November 2026

About the Maison

We are an independent French luxury fragrance Maison driven by a passion for craftsmanship, creativity and olfactory excellence.
Working with internationally renowned perfumers, the Maison creates distinctive fragrances using exceptional raw materials, combining artistic vision, authenticity and sustainability. Every creation tells a story, offering clients an immersive and emotional experience rooted in contemporary niche perfumery.

As part of its continued international expansion, our Maison is looking for an experienced and passionate Fragrance Boutique Manager to lead its New York boutique and deliver an exceptional luxury retail experience while driving commercial performance and team excellence.

Your Role

Leadership & Team Management

• Lead, motivate and develop the boutique team to achieve excellence in client experience, service standards and sales performance.
• Create a positive, inspiring and collaborative working environment aligned with the Maison’s values.
• Coach and support team members through regular feedback, training sessions and performance development.
• Manage recruitment, onboarding and integration of new team members in collaboration with the leadership team.
• Organise team schedules and ensure optimal staffing levels based on business needs and peak trading periods.
Client Experience & Sales Performance
• Deliver an outstanding luxury client experience by ensuring every client receives personalised, knowledgeable and memorable service.
• Lead by example in fragrance consultations, storytelling and client engagement.
• Drive boutique sales performance by achieving and exceeding revenue targets and key performance indicators, including conversion rate, average transaction value and units per transaction.
• Develop and implement strategies to maximise sales opportunities, client retention and loyalty.
• Build strong relationships with high-value clients through personalised clienteling and exceptional follow-up.
• Support and host boutique events, product launches and local activations to strengthen brand awareness and client engagement.

Brand Representation & Product Expertise

• Act as a true ambassador of the Maison, representing its heritage, craftsmanship and unique olfactory universe.
• Ensure the team maintains outstanding knowledge of fragrances, ingredients, perfumers and brand storytelling.
• Promote the Maison’s values of creativity, authenticity and excellence in every client interaction.
• Maintain a strong understanding of the luxury fragrance and premium retail landscape in New York.
Retail Operations & Business Management
• Oversee all daily boutique operations, ensuring smooth and efficient processes.
• Maintain the highest standards of visual merchandising, boutique presentation and product display.
• Manage stock levels, inventory accuracy, deliveries and replenishment processes.
• Ensure compliance with company procedures relating to cash handling, security and operational standards.
• Analyse sales reports and business performance to identify opportunities and implement action plans.
• Ensure the boutique environment remains elegant, organised and aligned with luxury standards.

Who You Are

• You have significant experience in luxury retail management, preferably within fragrance, beauty, fashion or premium lifestyle sectors.
• You have proven experience managing and developing a retail team while achieving commercial objectives.
• You are passionate about fine fragrance, luxury service and creating meaningful client relationships.
• You possess strong leadership, communication and organisational skills.
• You have a strong commercial mindset with the ability to analyse performance and drive results.
• You are proactive, detail-oriented and comfortable working in a fast-paced luxury retail environment.
• You have excellent interpersonal skills and the ability to inspire and motivate a team.
• Fluent English is essential; additional languages are highly valued due to New York’s international clientele.
• You are flexible to work 40 hours per week, including weekends, public holidays and peak trading periods.
• You have the legal right to work in the United States.

What We Offer

• Start date: 1 November 2026.
• A competitive salary based on experience.
• Annual performance bonus opportunity of 10–15%.
• Comprehensive health insurance coverage, including medical, dental and vision plans.
• 401(k) retirement plan with employer matching contribution.
• 15–20 days of paid time off per year.
• Employee product discount of 40–50%.
• Comprehensive training in fragrance expertise, luxury retail leadership and client experience.
• Continuous coaching and genuine career development opportunities.
• The opportunity to join an ambitious French luxury fragrance Maison during an exciting phase of international expansion.

Why Join Us?

Joining the Maison means becoming part of an entrepreneurial company where excellence, creativity and innovation shape every decision. As Fragrance Boutique Manager, you will play a key role in developing the New York boutique, leading a talented team and contributing to the growth of a contemporary French luxury fragrance Maison on an international scale.

Location

The position is based in New York City, NY 10012, within a premium retail environment welcoming both local and international clients.
A strong understanding of New York’s luxury fragrance, beauty or niche retail landscape will be considered a significant advantage.