Store Manager - Retail - Profit Sharing Opportunity

Store Manager — SurePrint Pack N Ship

Location: Arc Herkimer Mall, 50 Central Plaza, Ilion, NY Employment type: In-Person Part Time; Opportunity for Full Time Reports to: Owner

About SurePrint Pack N Ship

SurePrint Pack N Ship is a locally owned FedEx Authorized ShipCenter and UPS Authorized Shipping Outlet serving Ilion and the Mohawk Valley. We offer domestic and international shipping (FedEx, UPS, USPS, DHL, and freight), professional printing, document services, and scanning, to individuals, small businesses, schools, and municipalities. We're a growing shop actively expanding into e-commerce fulfillment and third-party logistics (3PL) — and we're looking for a dependable, sales-driven manager to run the storefront day to day and grow the business.

The opportunity

As Store Manager, you'll be the face and the operator of the store — trusted to open it, run it, and close it, deliver excellent service, and help drive its growth. This is a rare chance for a motivated person to take real ownership of a small business's operations and share directly in the success they help create. If you like being trusted, wearing multiple hats, and being rewarded for results, this role is built for you.

What you'll do

Shipping & storefront operations

• Process FedEx, UPS, USPS, DHL, and freight shipments — both domestic and international; create labels and quote rates
• Advise customers on international shipping options, transit times, and customs requirements
• Pack items securely and sell packing supplies
• Handle package drop-offs, tracking, and customs documentation
• Open and close the store as the reliable key-holder on site

Print & document services

• Run copy and print jobs, scanning, laminations, and document services
• Keep print and shipping equipment stocked, maintained, and ready

Sales, cross-selling & upselling (a core focus of this role)

• Turn every interaction into a sales opportunity — pair a shipment with packing, printing, insurance, or a mailbox add-on
• Cross-sell and upsell across services, recommending the best-fit (and best-margin) option for each customer
• Own and grow monthly sales and service targets
• Build repeat relationships with local residents and business clients so they return and refer others
• Resolve issues professionally while keeping service quick, friendly, and sales-minded

Customer prospecting & marketing (a core focus of this role)

• Proactively prospect new business customers — local retailers, e-commerce sellers, offices, schools, and municipalities — through outreach, calls, and in-person drop-ins
• Run local marketing: in-store promotions and signage, community outreach, and referral efforts to drive foot traffic
• Keep the store's online presence (Google Business, Facebook) current, active, and well-reviewed
• Track which efforts bring customers in and double down on what works

Operations & back office

• Handle the register/POS, cash, and daily reconciliation accurately
• Track inventory and reorder shipping and print supplies before they run out
• Keep the storefront clean, organized, and welcoming

Growth & fulfillment (a key upside area)

• Support the e-commerce fulfillment / 3PL side: receiving inventory and pick-pack-ship for business clients
• Help attract and onboard fulfillment and recurring-service clients

Coverage & team

• Provide dependable coverage during the owner's off-site hours
• Coordinate, train, and schedule any part-time or seasonal help

What we're looking for

• Dependable, punctual, and trustworthy — this is a key-holder role
• A sales mindset — comfortable recommending services, upselling, and prospecting new customers
• Strong customer service and communication skills
• Comfortable with computers, shipping software, and point-of-sale systems
• Detail-oriented with addresses, payments, labels, and customs documents
• Able to lift and move packages up to 50 lbs
• Retail, shipping, print, or small-business experience is a plus — but we'll train the right person

Schedule

Approx. 18 hours/week. Priority on morning coverage, Monday–Thursday, with room to grow. Some flexibility for the right candidate.

Compensation — base pay plus real upside

We believe the person running the store should share in how well it does. This role is built around a solid base plus meaningful, performance-based earning potential:

• Base pay: $18-25 per hour, based on experience
• Performance bonuses: Monthly bonuses tied to sales, revenue, and new-customer targets — hit the targets, grow your paycheck
• Revenue-share opportunity: For a proven operator, a share of store revenue growth above an agreed baseline. As you help the business grow, your earnings grow with it.
• Growth path: As SurePrint expands its fulfillment and 3PL business, the right manager can step into an expanded lead-operator role with greater responsibility — and greater reward

This is earned, performance-based compensation layered on top of your base. It's a genuine opportunity to be paid for the value you create, not just the hours you clock.

How to apply

Email your resume to jacob@sureprint.co –  You're also welcome to stop by the store at 50 Central Plaza, Ilion, NY.

SurePrint Pack N Ship is an equal opportunity employer.