Internal Quality Assurance Manager

The Nurse Surveyor Supervisor II (NSS II) position supports the California Department of Public Health's (CDPH) mission and strategic plan by overseeing the Internal Quality Assurance (QA) Unit within the Standards Interpretation Branch. The NSS II is responsible for developing, implementing, and monitoring statewide QA projects and activities, in accordance with State, Federal, licensing and certification standards, and local laws and regulations. The NSS II oversees the development of and reviews reports, surveys and correspondence for the QA projects and activities; and collaborates with interested parties to recommend training needs for all field staff and support staff. The NSS II makes recommendations to the NSs/QA Specialists and the District Offices staff based on reports, surveys, and correspondence. The NSS II communicates with District Office staff, NSs/QA Specialists, management, and other Program staff regarding QA projects and activities.

The NSS II is responsible for collaborating with Program personnel to assure quality work performance, to fulfill the mission of the Department. 5% Travel may be required.

The incumbent works under the direction of the Nurse Supervisor Manager.

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

Health care facilities in California are licensed, regulated, inspected, and/or certified by a number of public and private agencies at the state and federal levels, including the CDPH Center for Health Care Quality (CHCQ) and the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS). CHCQ is responsible for ensuring health care facilities comply with state laws and regulations. In addition, CHCQ cooperates with CMS to ensure that facilities accepting Medicare and Medi-Cal (in California, Medicaid is referred to as Medi-Cal) payments meet federal requirements. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.