Office Supervisor 10 (2 Positions)

This employee supervises the Collection Information Services Unit (CISU) within the Collections Services Bureau (CSB) and is responsible for hiring, training, and supervising staff within this unit as well as prioritizing, coordinating, and monitoring activities of the unit. Activities of the unit include call center, monitoring of various work item queues including review for legal actions, installment agreement, and other various types of account maintenance. This position is responsible for monitoring taxpayer communication volumes such as calls and emails, assigning work tasks, maintaining employee quality assurance and making recommendations for changes to business practices based upon observations of the work performed within the unit. This position obtains and analyzes statistical reports and works closely with the Program Support Unit to maintain collection standards. The CISU unit is located in the Central Office of the Collections Services Bureau. The purpose of the Collections Services Bureau is to collect unpaid tax or state agency referred liabilities.

Education
Educational level typically acquired through completion of high school.

Experience
Four years of office experience involving administrative support office practices, including two years equivalent to an E7-level administrative support worker.

** Closing Date 8/10/2026 11:59 PM Eastern **