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Bilingual Legal Services Case Manager

A Safe Place
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A SAFE PLACE

                                        LAKE COUNTY CRISIS CENTER

 

                                  Bilingual Legal Services Case Manager

 

The Legal Services Case Manager is responsible for providing support, information, advocacy, and legal guidance for victims of abuse. The Case Manager provides assistance to applicants to determine ASP eligibility utilizing CIS & Infonet systems, needs assessment via IM-CAT and or IM-CANS, safety planning, and develops service plans for clients filing orders of protection (domestic violence and human trafficking) as well as supports clients with filing other protective orders. The Case Manager acts as a liaison between client and legal system, including connecting them to the State’s Attorney’s Office and providing referrals to other services within A Safe Place and to outside legal aid and other connected services. Additionally, the Case Manager is also responsible for completing data entry into electronic record system (CIS) and Infonet for the state.

 

The ideal candidate utilizes compassion and a trauma-informed approach to provide crisis intervention, safety planning, and case management for clients in, or preparing for, court proceedings. This position reports to the Director of Courthouse Services.

 

A Safe Place is a recognized 501(c)3 listed under Lake County Crisis Center for the Prevention & Treatment of Domestic Violence Inc.

 

Position is located in Waukegan, IL and may travel to other locations as needed.

 

RESPONSIBILITIES:

 

  • Eligibility: Conducts client eligibility through ASP intake process using CIS & Infonet, completing and documenting all funding required paperwork including but not limited to DHS, ICADV, and Medicaid.
  • Medicaid and Admin Paperwork: Completes intake and Medicaid paperwork and other tasks including data entry records in a timely manner and in accordance with agency policies and procedures.
  • Service Plans: Creating service plans for all clients experiencing human trafficking and domestic violence in a timely manner and in accordance with agency policies and procedures. These plans will include referrals to other departments within the agency as well as services in other organizations.
  • System Liaison: Provides trauma informed services in assessing needs via IM-CATS, developing necessary service and safety plans and referrals to other ASP programs and outside complimentary services.
  • Legal Documentation Assistance: Assist clients in preparing and filing legal protective orders as well as other court documents. 
  • Court Accompaniment & Support: Accompany clients to court hearings, provide emotional support and procedural information as well as develop individual safety plans. 
  • Client Advocacy & Navigation: Explains court procedures, legal options, and terminology in an accessible manner, helping clients understand their rights and the legal process.
  • Legal Support: Provides support and guidance on behalf of clients within court system including State Attorney's office, Legal aid organizations, and Lake County law enforcement including the Sheriff and jail personnel.
  • Client Records: Completes data entry of electronic records (CIS) into Infonet
  • Client Referrals: Educates clients on services available through A Safe Place as well as outside organizations and facilitates their access to these services through referral processes.
  • Supports other Department Personnel: Educates interns and other staff, volunteers on procedures and client assistance.
  • Build Repour with Legal System: Educates law enforcement and court personnel on domestic violence issues, the Illinois Domestic Violence Act and Lake County protocols.
  • Educate Community: Speaks to the community about the needs of domestic violence survivors in the legal system.
  • Attend and participate in staff meetings and other training and meetings as requested.
  • Work as a team player in the organization.
  • Perform all other duties as assigned.

 

QUALIFICATIONS:

 

  • Bachelor's degree in counseling, social work, criminal justice or closely related field.  High School diploma (GED) and three to five years of experience working with victims of domestic violence or within the criminal justice system may be considered in lieu of degree. 
  • Experience in the field of domestic violence and a sensitivity to survivors’ and their children's needs.
  • Bilingual required.
  • Excellent interpersonal, verbal and written communication skills to participate in community activities, represent A Safe Place in the court system and develop supportive relationships with victims of partner abuse, volunteers, staff members, and court and legal personnel.
  • Ability to work independently and as a member of a team.
  • Excellent organizational skills for completing Orders of Protection, tracking statistical information and achieving the goals and objectives of the agency.
  • Paralegal preferred

Ability to accept, to understand, and to relate sensitively to people of varied socio-economic, racial, cultural, and experiential backgrounds.

A commitment to the philosophy and program of A Safe Place, which includes a commitment to survivor's & children’s issues, sharing a belief in helping to create a society free from violence, and in working in a cooperative environment.