Client Relationship Manager
Location: Los Angeles, CA (Onsite)
About the Opportunity
We're looking for a success-driven Client Relationship Manager to partner with customers throughout their technology journey. This role combines account management, customer success, and consultative sales to help organizations maximize the value of innovative technology solutions. The ideal candidate has experience working with software, SaaS, AI, cloud platforms, or digital transformation services and enjoys building trusted partnerships that lead to long-term business growth.
What You'll Do
- Develop and strengthen relationships with a portfolio of commercial clients.
- Act as the primary advisor for customer questions, service requests, and strategic discussions.
- Learn each client's business objectives and recommend technology solutions that align with their goals.
- Identify opportunities to expand existing accounts through additional services and solution offerings.
- Work closely with sales, delivery, and technical teams to ensure successful project execution and customer satisfaction.
- Schedule recurring business reviews and maintain consistent communication with key stakeholders.
- Keep account activity, forecasts, and customer information current within the company's CRM platform.
- Stay informed on developments in AI, cloud computing, automation, and enterprise software to better advise customers.
- Resolve customer concerns quickly while maintaining a high level of client satisfaction.
- Support retention initiatives while contributing to revenue growth across assigned accounts.
What We're Looking For
- 3-7 years of experience in client success, account management, customer engagement, business development, or technology sales.
- Experience supporting or selling software, IT services, SaaS platforms, AI solutions, cloud technologies, or digital transformation initiatives.
- Knowledge of emerging technologies such as Generative AI, automation platforms, or modern enterprise software.
- Strong communication, relationship-building, and consultative problem-solving abilities.
- Familiarity with CRM applications including Salesforce, HubSpot, Microsoft Dynamics, or equivalent platforms.
- Ability to prioritize multiple customer relationships in a fast-paced business environment.
- Bachelor's degree in Business, Marketing, Information Technology, Engineering, or a related discipline is preferred.
Preferred Experience
- Technology consulting or managed IT services.
- Enterprise or mid-market customer management.
- Proven history of increasing customer retention and expanding existing business relationships.
- Experience collaborating with cross-functional technical and sales teams.
Core Competencies
- Client Relationship Management
- Customer Success
- Strategic Account Development
- Technology Consulting
- SaaS & Cloud Services
- AI & Automation Solutions
- Business Development
- CRM Systems
- Executive Communication
- Cross-Functional Collaboration
Work Arrangement: Full-time | Onsite | Los Angeles, CA
Compensation: Base salary + commission; total compensation is negotiable based on experience and qualifications.
About Programming.com
Our mission is to use advanced technology and smart solutions to help create the future.
We are committed to combining cutting-edge innovation with exceptional product, service, and operation performance. We specialize in Artificial Intelligence, Metaverse, Blockchain, Machine Learning, AR/VR, Big data, IoT, and DevOps software development among others willingness to invest in new ideas, technologies, and approaches to solve problems or create better products and services. Our unwavering dedication to harnessing the power of innovation and forward-thinking solutions to shape what lies ahead. As we move forward, we recognize the pivotal role that cutting-edge programming technologies play in crafting the future. Our commitment extends beyond the mere development of reliable technology. when harnessed with precision and purpose, becomes a potent force for change. With a relentless focus on-time delivery, continuous testing, attentive response to feedback, and an unceasing drive for improvement. The route our organization is committed to following while also delivering leadership in digital transformation to our clients.