Relief Worker Supervisor

Position Title: Relief Worker –  

Supervisor: Shelter Supervisor

Department: Shelter

Status: Part-Time 

Job Classification: Non-Exempt

Compensation: 

Hours: Up to 24 hours per week.  Flexible Hours between 7am to 7pm & 7pm to 7 am and to include weekends and holidays as needed.  

Position Summary: The position is a professional who will assist with the operations of the shelter. This position will provide trauma informed direct and indirect services to victims of domestic violence. 

Responsibilities and Duties:

Advocacy Responsibilities:

• Answers the 24-hour crisis hotline. 
• Enrolls victims of domestic violence into the shelter program. 
• Provide case management to shelter residents and establish case planning during their shelter stay. 
• Meet with the client to assist with Client Goals for housing, other means of support, and safety.
• Provides assistance with obtaining employment and secure housing. 
• Provides community resources to residential clients.  
• Ensure a Compass Account has been established for clients receiving the above government services or in need of services.
• Updates the Client Management System(s) with services provided and case notes in a timely manner. 
• Refers clients to internal services such as counseling, legal advocacy, and outreach, reviewing each service with the clients.   
• Creates a personal safety plan with each client and depart clients with necessary surveys and documentation required. 
• Provide follow up services to all clients (If applicable)
• Ensure Financials are submitted to the administrative office in a timely manner for the clients.
• Report all incidents within 24 hours in writing to the Shelter Supervisor to ensure a written report is submitted per CJCC and the incident filed in the client’s file. 
• Ensure safety of the shelter to avoid hazard conditions and report updates to the Director and Supervisor immediately in writing.
• Disseminate and remind clients of shelter activities promoting and encouraging clients to attend.   
• Assist volunteers with their task and ensure they feel welcomed. 
• Maintain a network with other service providers and act as a referral for information resources.   
• Provide Client Direct Services such as meal preparation, childcare and transportation as needed.
• Ensure Shelter Guidelines are followed and follow the disciplinary actions as needed.

Other Responsibilities:

• All other duties assigned by management.
• Advocate responsible for participating in our Strategic Plans as assigned and ensure departure files are updated in HMIS. Ensure Bed night staff services are accurately entered into system daily.

Education:

• Bachelor’s degree in human services or related field.

Physical Responsibilities:

• Physically able to lift and carry items weighing up to fifty pounds.

Qualifications:

• Strong organizational skills, as well as excellent written and oral communication skills.
• Decision making skills.
• Exceptional computer skills in Microsoft suites (word & excel)
• Capable of working independently.
• Valid driver’s license
• Privately owned automobile with liability insurance and a willingness to utilize own vehicle in job performance.
• Ability to relate to individuals of all socio-economic levels, races, religions, creeds, and nationalities.
• Able to demonstrate empathy, sensitivity, and good judgment when dealing with resident issues. 

CODE OF CONDUCT:

• Act according to the agency’s stewardship standards

Statement of Understanding: 

I have read the above job description that contains the essential functions of this position and understand management reserves the right to modify this position at any time. I understand the job’s confidentiality and work requirements and agree to accept and carry out these responsibilities and other duties as assigned. I further understand that this job description does not constitute an employment contract with SafeHomes of Augusta.