Child Care Product Manager

Job Title: Child Care Product Manager

Location: Brooklyn, NY (Hybrid – 3 Days Onsite / 2 Days Remote)
Client: Office of Technology and Innovation (OTI), City of New York – Supporting the Child Care for All Initiative
Contract Duration: August 17, 2026 – February 14, 2027
Schedule: Monday – Friday | 9:00 AM – 5:00 PM (35 Hours/Week)
Employment Type: Contract
Pay Rate: $85–$90 per hour

Work Schedule

Monday – Friday

9:00 AM – 5:00 PM

35 Hours per Week

Hybrid Schedule (3 Days Onsite / 2 Days Remote)

Work Location

Office of Technology and Innovation (OTI)
2 MetroTech Center
Brooklyn, NY 11201

Job Summary

The Office of Technology and Innovation (OTI), in partnership with the City Hall Child Care Office, is seeking an experienced Child Care Product Manager to support the Child Care for All initiative by leading the development and delivery of digital products and services.

The successful candidate will manage products throughout the entire lifecycle—from discovery and planning through design, development, launch, and continuous improvement. This role requires close collaboration with business stakeholders, UX designers, engineers, and program owners to build user-centered digital solutions that improve access to child care services for New Yorkers.

Key Responsibilities

Product Management

Lead the end-to-end lifecycle of digital products and services.

Develop and maintain product roadmaps aligned with business goals.

Prioritize product features based on user needs, data, and organizational objectives.

Manage product backlogs and ensure timely delivery of product initiatives.

Balance business priorities with technical feasibility and user experience.

User Research & Strategy

Analyze user research, analytics, and industry best practices to identify opportunities for product improvements.

Validate product ideas through qualitative and quantitative research.

Translate user feedback into actionable product enhancements.

Make data-driven decisions to maximize customer value and program impact.

Product Delivery

Collaborate closely with engineering, UX/UI, and business teams throughout the Software Development Life Cycle (SDLC).

Define product requirements, user stories, acceptance criteria, and business rules.

Ensure successful product releases from planning through deployment and maintenance.

Monitor product performance and continuously optimize based on KPIs.

Stakeholder Collaboration

Serve as the bridge between business stakeholders, technology teams, and user experience teams.

Work with multiple city agencies and program owners to align product priorities.

Facilitate product planning sessions and roadmap discussions.

Present product updates and recommendations to leadership.

Performance & Analytics

Define and monitor key performance indicators (KPIs).

Use analytics tools and user research to evaluate product performance.

Recommend improvements based on measurable outcomes.

Support evidence-based decision making throughout the product lifecycle.

Required Qualifications

Minimum 8 years of Product Management experience supporting digital products and software applications.

Proven experience managing products through the full Software Development Life Cycle (SDLC).

Strong experience planning, analyzing, designing, developing, testing, deploying, and maintaining digital products.

Demonstrated ability to manage multiple product initiatives simultaneously.

Experience using analytics and user research to drive product decisions.

Strong understanding of Agile product management methodologies.

Experience creating:

Product roadmaps

User stories

Acceptance criteria

Product requirements

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Ability to work independently while collaborating across cross-functional teams.

Detail-oriented with exceptional organizational skills.

Preferred Skills

Experience with government or public-sector digital transformation projects.

Experience supporting citizen-facing digital products.

Familiarity with Google Analytics or similar analytics platforms.

Experience collaborating with UX designers and software engineering teams.

Experience working across multiple technology platforms and ecosystems.

Knowledge of human-centered design principles.

Required Skills

Product Management

Digital Product Development

Software Development Life Cycle (SDLC)

Agile Methodology

Product Roadmaps

User Stories

Acceptance Criteria

Requirements Gathering

Stakeholder Management

Product Strategy

Business Analysis

Data Analysis

Google Analytics

KPI Development

Cross-Functional Collaboration

User Experience (UX)

Product Lifecycle Management

Project Coordination

Communication Skills

Problem Solving

Prioritization

Digital Transformation

Employment Details

Client: Office of Technology and Innovation (OTI)

Project: Child Care for All Initiative

Location: 2 MetroTech Center, Brooklyn, NY 11201

Work Arrangement: Hybrid (3 Days Onsite / 2 Days Remote)

Contract Duration: August 17, 2026 – February 14, 2027

Schedule: Monday – Friday | 35 Hours per Week

Pay Rate: $85–$90 per hour