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Human Services Technician

San Francisco Human Services Agency
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Role Description

Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS). The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.

 

ESSENTIAL DUTIES:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Adult Protective Services Essential Duties

Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other APS approved appointments, and/or stores both inside and outside of San Francisco. 

  1. Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy and completion. 
  2. Obtains and delivers various items such as food and/or other household items as requested by the client as approved by the APS worker. 
  3. Makes as needed or assigned home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home. 
  4. Reports abuse, exploitation, neglect, and other threats per mandated-reporting requirements and Agency policies and procedures, when client abuse/neglect is witnessed and/or if the client reports abuse/neglect. 
  5. Reserves City vehicles from the car desk or other City authorized department. Only HST authorized to drive.  Informs the car desk of any car malfunctions or maintenance issues. 
  6. Attends job-related training to learn about issues that affect clients (i.e. aging and disability, mandated reporting, etc.). 
  7. Cleans and disinfects items used prior to and after transporting or assist clients. 
  8. Assists clients with completing documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
  9. Pick up and deliver documents related to the APS program that are connected to the client’s service plan, as directed by the assigned Protective Services Worker.
  10. Maintain confidentiality and case records related to client information. 
  11. Processes authorized special or emergency payment requests, ensuring prior approval in writing, and submits all required supporting documentation within established timeframes.
  12. Assists with similar duties when assigned by the APS Supervisor to assist the DAS Public Guardian and Public Conservators programs.

In Home Supportive Services Essential Duties:

  1. Reviews individual providers’ timesheets as needed to resolve issues, reviews and upholds or overrides when timesheet violations occur, and answers related timesheet questions.
  2. Promotes individual providers’ use of the Electronic Service Portal and Telephonic Timesheet System – systems used to complete and submit their timesheets.
  3. Trains providers on how to fill out their timesheet.
  4. Addresses and resolves CMIPS and TMS (formerly I-Task) assignments.
  5. Addresses questions regarding payment issues and processes requests for replacement warrants to the State controller’s office when needed.
  6. Serves as the liaison between recipients and individual providers.
  7. Provides employment and wage verification for individual providers.
  8. Compiles and gathers necessary documentation to process employment enrollment for new individual providers.
  9. Conducts orientation for new individual providers to inform them of related rules and regulations.
  10. Responds to calls that come into our Independent Provider Assistance Center (IPAC) call center
  11. Provides direct assistance to providers and recipients at the IHSS service counter at Department of Disability and Aging Services (DAS) Benefits and Resource HUB.

Essential Duties for Both Programs

  1. Assists in maintaining client and provider case records by ensuring that they are correctly filed into the case file (i.e. identifying and obtaining missing documents, filing and scanning new materials, updating standard forms).
  2. Performs general office duties such as photocopying, filing and scanning, answering the telephone, maintaining case files, completing various forms, using the computer.
  3. Greets people in a friendly and professional manner in-person or by telephone. Listens intently and responds appropriately to questions in accordance with related laws and Agency policies and procedures. 

How to Qualify

Experience: One (1) year of experience in providing services to seniors or adults with disabilities in a public or private setting. An example of qualifying experience would be a case aide or para-professional in an adult services or in-home supportive services program, adult care facility, group home, residential treatment facility, shelter workshop for developmentally delayed, or nutritional sites. Experience as an independent provider is not qualifying experience.

Substitution of Experience: Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human services, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

License and Certification:

Some positions may require possession of a valid California Class C driver license and a good driving record.

Special Requirements:

Some positions may require ability to lift and carry up to 40 lbs.

Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted.

 

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/. 

 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Multiple Choice Examination (Weight –100%):

Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered an online, remote multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to:

  • Ability to communicate in a clear and concise manner that is easily understood.
  • Skill to be detail-oriented.
  • Ability to provide courteous customer service in-person and by telephone.
  • Interpersonal Skills.
  • Knowledge of and ability to operate office equipment.

This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination.

For your reference, a Multiple-Choice Test Preparation Manual is available here: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.