Creator Community Manager

Role Overview
 

You would be the primary point person for part of our creator community  and the owner of the systems that keep creator communication, tracking, and sourcing running smoothly. This role is both community-facing and operations-focused.
 

Key Responsibilities
 

1. Creator Community Point Person
 

Serve as the main contact for all creator questions and support
 

Manage day-to-day communication and announcements
 

Build strong relationships with creators and maintain a positive community experience
 

2. Creator CRM Ownership
 

Build and maintain our creator CRM (contact info, socials, niches, program history, eligibility)
 

Keep creator data accurate and up to date
 

Tag and organize creators so they can be quickly sourced for new initiatives
 

3. Program Updates & Change Management
 

Communicate internal changes, program updates, and timeline shifts to creators
 

Ensure creators always have clear expectations and next steps
 

Gather creator feedback and share insights with the internal team
 

4. Creator Support & Issue Resolution
 

Handle questions related to deliverables, timelines, and logistics
 

Resolve most issues independently and escalate only when necessary
 

Help improve FAQs and onboarding documentation over time
 

5. Sourcing Support
 

Pull shortlists of creators for pilots, tests, and new programs
 

Reach out to eligible creators and track interest/availability
 

Coordinate handoff to account team
 

What Success Looks Like
 

Creators feel supported and informed
 

CEO is not handling creator questions
 

Creator data is reliable and easy to source from
 

New programs can be staffed quickly using our existing community