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Position Type: Federal Work Study And Non Work Study

Essential Duties and Responsibilities 

As a Tour Guide with the University of Detroit Mercy Office of Admissions, you play a vital role in welcoming prospective students and families. Your main responsibility is to lead engaging and informative campus tours that highlight Detroit Mercy’s academics, facilities, and student life.

Campus Tours

  • Lead scheduled tours Monday–Friday (morning/afternoon).
  • Participate in tours for special groups/events, weekends, or after-hours as needed.
  • Highlight key facilities, academic areas, residence halls, and student life spaces.
  • Share personal student experiences and accurate information.

 Campus Knowledge

  • Know the campus layout, services, and student organizations.
  • Stay up to date on majors, campus resources, and student support services.

Communication & Visitor Engagement 

  • Speak clearly and confidently.
  • Answer questions with professionalism and enthusiasm.
  • Tailor tours to guest interests and foster an inclusive atmosphere.

Admissions Event Suppor

  • Assist with room setup, guest check-in, and materials.

Professional Conduct

  • Maintain professional attire and appearance.
  • Be punctual, prepared, and respectful.
  • Report concerns or visitor feedback to the Campus Visit Experience Coordinator.
  • Participate in ongoing training to strengthen tour guide skills

Requirements:

Minimum Qualifications:

  • Strong communication and interpersonal skills
  • Ability to learn and recall facts about the McNichols Campus
  • Be able to adapt to changing tour routes and schedules (within reason)
  • Have a passion for Detroit Mercy and a willingness to share your personal experiences with the University.

Anticipated Schedule:

  • Monday through Friday, from 10:00am to 12:30pm, or 2:30pm to 5:00pm

Job Contact:

  • Kenna Childress – (313) 993-1043 – childrkm@udmercy.edu