Housing Case Manager

Job Title: Housing Case Manager                                               

Department: Housing

Reports to: COC/CMHA Housing Manager                            

Schedule: 35 hours per week, Monday through Friday, 9:00am to 5:00pm with a one-hour lunch. Occasional schedule flexibility is required, which may include adjusting weekday hours or working one weekend day to accommodate participant needs.

Job Summary:

As the Housing Case Manager you will provide case management to survivors of Domestic Violence experiencing housing instability. The role includes conducting assessments, developing housing stability plans, and connecting participants to community resources that support long-term housing stability and self-sufficiency. This position is responsible for maintaining accurate case documentation, managing HMIS and reporting requirements, monitoring participant progress, ensuring program compliance, and collaborating with community partners to support successful program outcomes.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Prospects and develops new landlord relationships to provide appropriate housing stabilization for individuals experiencing homelessness. This includes intensive advocacy focused on permanent housing stability, housing relocation services, and financial assistance.
• Provides individual case management services to participants, including weekly one-on-one meetings, regular phone check-ins, and/or Zoom meetings.
• Codevelops action plans with participants that address their crisis without creating unsustainable tradeoffs, while maximizing participant wellbeing. These plans outline goals related to education, employment, childcare, and maintaining housing.
•  Assists participants in obtaining appropriate substance abuse, mental health, and/or medical services as needed.
• Coordinates immediate and longer-term access to resources such as transportation, flex funding, and permanent housing, in conjunction with collaborating agencies.
• Initiates and maintains collaborative partnerships with domestic and sexual violence service providers, other social service professionals, businesses, and informal resources in the communities where participants reside.
• Answers phone calls, conducts intakes of new participants, and provides referrals and information to potential housing participants.
• Completes data entry, maintains HMIS records, and submits reports required for grant compliance.
• Attend tabling events as needed, this may consist of some weekend flexibility when needed.
• Stays current on Central Massachusetts housing issues by building and maintaining relationships with housing and social service agencies in the region.
• Prepares and delivers community presentations in Worcester on domestic violence and housing when requested.
• Assists and collaborates with team members as necessary.
• Performs other duties as requested by the Housing Manager or YWCA management team.
• Attend all mandatory Domestic Violence meetings and trainings along with housing trainings.