P260159 - Transportation Operations Manager - Parking and Transportation Services
In House Title & Department:
P260159 - Transportation Operations Manager - Parking and Transportation Services
Posting Number
P260159
Position Summary:
Join Parking and Transportation Services as a Transportation Operations Manager to play a vital role in supporting and maintaining the university’s transportation services. This position provides technical and operational support to all University at Buffalo campuses by coordinating daily operations, monitoring service performance, customer service, and contributing to operational planning and continuous improvement initiatives to transport students, faculty and staff both on and off campus. By working collaboratively with transportation staff and campus partners, you will ensure safe, reliable, and efficient transit services via our Stampede buses and campus shuttles to create a positive experience and provide a crucial service to students, faculty, staff and the UB community.
Specifically, you will be responsible for:
Coordinating safe and reliable transportation operations, and service implementation
Supporting system performance, planning, and continuous improvement
Partnering with internal and external stakeholders to ensure efficient operations
Providing customer service support to create positive experiences with clients
As Transportation Operations Manager, you will:
Coordinate daily operational readiness of transportation services, routes, and assets
Monitor service performance and identify operational disruptions or inefficiencies
Assist with smooth implementation of route changes, service adjustments, and pilot programs
Support transportation operations during special events, construction, or service detours
Maintain and update transportation-related systems or operational tools
Support system testing, upgrades, and operational documentation
Compile non-financial operational data for service analysis and performance tracking
Participate in planning discussions related to service levels and operational reliability
Document operational workflows and standard operating procedures
Deliver exceptional customer service support and outreach
Collaborate with drivers, supervisors, and campus partners on operational coordination
Plan and execute event transportation coordination with all relevant parties
Parking and Transportation Services is committed to providing access to parking and transportation services that best serve the UB community. Our key services include providing inter- and intra-campus transportation (including parking shuttles), enforcing parking regulations and promoting more sustainable transportation options.
Learn more:
Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the University at Buffalo community.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications:
- Bachelor’s degree and one (1) year of relevant experience; OR Associate’s degree and three (3) years of relevant experience
- Demonstrated ability to collect, analyze, and interpret operational data to support decision-making and service improvements
- Strong organizational, communication, and problem-solving skills
- Ability to work in dynamic, service-oriented environment
- Experience in a customer service setting
- Ability to work collaboratively with internal and external stakeholders in a fast-paced environment
- Proficiency using Microsoft Office Suite, particularly Excel, for data analysis, reporting, and operational tracking
Preferred Qualifications:
- Experience in higher education, public transit, fleet operations, transportation software, logistics support or operational analytics
Physical Qualifications:
FTE: 1.0
University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.
Salary Range:
$53,000 - $57,000
Posting Period:
08/27/2026
Posting Link:
https://www.ubjobs.buffalo.edu/postings/63452
Contact:
Nancy Kobielski
nm37@buffalo.edu
716-645-5184