Customer Service Specialist

Customer Service Specialist

📍 Location: Green Bay, WI (Onsite)

💲 Pay Rate: $19.00/hour - $20.00/hour

🕒 Schedule: 1st and 2nd Shift Available

• Contract: Approximately 3 months (potential for extension or become permanent hire based on performance)

About the Role

We are seeking motivated and customer-focused Customer Service Specialists to join a growing team in Green Bay, WI. This role is ideal for individuals who thrive in a fast-paced environment, enjoy helping others, and are comfortable learning and navigating multiple computer systems. We work with many companies in the financial industry, like Morgan Stanley, Goldman Sachs, Associated Bank, Webster Bank and other clients. 

No financial services experience is required. Candidates with backgrounds in customer service, retail, hospitality, healthcare, food service, or call centers are encouraged to apply.

This position offers the opportunity to develop valuable skills in the financial services industry and may lead to a permanent full-time opportunity for high-performing employees.

Schedule Details

Most positions are 1st Shift, with start times between 8:00 AM – 10:00 AM and end times between 5:00 PM – 7:00 PM

Some openings are available on 2nd Shift (12:00 PM – 9:00 PM, Monday–Friday) with a $1.00/hour shift differential - $20.00

Required availability for every other Saturday (8:00 AM – 5:00 PM)

Employees working Saturdays will receive a designated flex day off during the week

Key Responsibilities

Provide exceptional customer service and support via phone and other communication channels

Assist customers by answering questions, resolving concerns, and providing information about products and services

Navigate multiple computer systems efficiently while documenting customer interactions

Maintain a professional, empathetic, and positive approach with every customer interaction

Meet quality, productivity, and attendance expectations

Collaborate with team members and leadership to deliver an outstanding customer experience

Qualifications

Required:

High school diploma or equivalent

Previous customer service experience (retail, restaurant, hospitality, healthcare, call center, or similar environments)

Strong computer skills and ability to quickly learn multiple systems

Excellent communication and problem-solving skills

Positive attitude, empathy, and commitment to customer satisfaction

Reliable attendance and punctuality

Preferred:

Call center experience

Experience working in high-volume customer-facing roles

What We're Looking For

Successful candidates are:

Fast learners who adapt quickly to new technology

Comfortable multitasking between multiple systems and customer interactions

Empathetic and patient when assisting customers

Dependable and committed to attendance, especially during training

Motivated to grow their career with a respected organization

Why Apply?

✅ Competitive hourly pay with shift differential opportunities

✅ Comprehensive training provided

✅ Supportive team environment

✅ Valuable customer service and financial services experience

✅ Potential for long-term and permanent employment based on performance

If you enjoy helping people, learning new technology, and working in a fast-paced environment, we'd love to hear from you.

Apply today!

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PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

APPLY HERE!