Immigration Services Assistant (Office Automation)

Applications for this job opportunity will be accepted from 7/16/2026 to 7/21/2026 at 11:59 PM Eastern Time, which may be different than the open period of this job bulletin. Additional application instructions are included below. 

This position is in the Field Operations Directorate, Office of Field Operations, Central Region, District C32, Salt Lake City, UT.

This position goes from GS-05, step 01 ($40,736 per year) to GS-08, step 10 ($80,243 per year), with promotion potential to GS-09, step 10. 

As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

Duties:

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
• Create and/or maintain subject matter files, technical instructions, and operating procedures.
• Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents.
• Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
• Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
• Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.

Qualifications:

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 07/21/2026.

GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Performing office automation duties using word processing to edit and reformat correspondence and reports;
• Creating and maintaining spreadsheets and databases;
• Responding to inquiries by phone and/or in writing;
• Reviewing work products for accuracy and completeness. OR
• You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.

GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Performing office automation duties requiring different methods/approaches for a variety of assignments;
• Reviewing and screening applications or files to ensure validity of documentation submitted;
• Answering routine questions and providing assistance on applications;
• Maintaining subject matter files, technical instructions, and/or operating procedures.

GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Managing data and files in various software applications to retrieve and prepare reports;
• Collaborating and/or supporting in the adjudicative/decision making process;
• Communicating technical information concerning applications with internal and external contacts;
• Analyzing and verifying cases where expedited processing is requested.

GS-08: You qualify at the GS-08 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Reviewing documents to ensure consistency and validity of submitted data.
• Delivering guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing.
• Providing customer service to include researching inquiries received by customers in order to provide accurate and timely responses to resolve issues and/or concerns.
• Managing appointments in a electronic scheduling system.
• Ensuring official records are maintained and compliant with records management system (to include existing policy, guidance, and laws).

GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Overseeing workload distribution to include reviewing and maintaining quality control over final work products;
• Serving as a liaison by providing immigration records management support and answering case inquiries;
• Managing file room, mail room, and/or appointment scheduling operations to monitor movement of records and case processing.;
• Creating, maintaining, and reconciling physical and electronic records;
• Providing direct instructions and/or additional information needed in regards to applications and/or petitions.

How to Apply:

Applications must be submitted through USAJOBS to be considered.

1. Visit www.usajobs.gov and log in to your user account, or create an account if you do not have one.
2. Once you have created an account and logged in, click the apply button/link in this bulletin to view the full job opportunity announcement and apply. If the apply button/link does not work, visit https://www.usajobs.gov/job/876752800. 
3. Review the entire announcement for any additional requirements of the position and the required documents. 
4. Follow all directions in the "How To Apply" section of the USAJOBS announcement referenced above. Your complete application and all supporting materials must be received by 11:59pm Eastern Time on the closing date of the job announcement listed in USAJOBS.