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Site Manager

Spirited Play Labs
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Position Summary

The Site Manager leads daily operations at their assigned location, creating exceptional experiences for members while managing staff/facilities, administrative tasks, and community outreach. This role serves as the on-site leader responsible for implementing organizational standards while addressing immediate needs and opportunities. As a growing position, the responsibilities of the site manager are subject to change at any time.

 

Essential Functions

Staff Leadership & Development

  • Supervise and coordinate daily activities of site staff
  • Hire staff based on company needs
  • Train new staff on culture and systems
  • Maintain staff schedules for the location in a timely manner
  • Provide real-time coaching and support to team members while relying on SPL philosophy and culture
  • Foster a positive, collaborative team culture
  • Communicate operational updates and requirements to onsite staff, including running monthly staff meetings
  • Act as liaison between direct staff (those who work with families daily) and management team to ensure needs of direct staff are being reflected in management decisions in a timely manner 
  • Provide regular feedback to staff about job performance and complete bi-annual performance reviews
  • Onboard volunteers

Member Experience

  • Ensure exceptional service standards for all members
  • Address member questions, concerns, and feedback promptly
  • Oversee check-in/check-out processes
  • Create a welcoming, inclusive environment
  • Complete all first time visits with a 50% conversion rate to membership tier and/or birthday parties
  • Send one monthly membership email to your site’s members
  • Utilize Circle app for upcoming events and announcements
  • Contacting any member families in need of additional support or follow-up for repair after breakdown
  • Maintaining member wall

Facility Operations

  • Maintain facility standards for safety, cleanliness, and functionality
  • Conduct daily facility inspections and report back any outstanding issues to management
  • Coordinate basic maintenance and repairs
  • Maintain clean closets without leftover items (fix, throw away, or put into SPL equipment library)
  • Manage local inventory and supplies
  • Implement safety and emergency procedures
  • Work with Program Director to update physical space / items quarterly
  • Communicate with landlord/property management when any issues arise
  • Maintain Motion Detector Camera system while onsite and offsite
  • Responsive to any needs within the building, including during off-hours

Administrative Functions

  • Maintain professional communication by managing your location’s email account and telephone system daily
  • Maintain accurate attendance and participation records through SPL’s software system
  • Document member concerns and resolutions via written record
  • Book and properly schedule parties, site rentals, or additional speciality services using all needed software systems
  • Complete weekly and monthly operational reports
  • Manage member contracts, which includes failed billing and handling pauses or cancellations
  • Manage administrative aspects of play coaching: schedule sessions through POS system, reschedule sessions as needed, stay in active communication with members, send introductory packets via email to new members, continue to monitor wait list & notify Executive Assistant of staffing needs for play coaching
  • Follow policies and procedures laid out via manuals and handbooks from Executive Team
  • Monthly regional center and self determination program billing 
  • Quarterly contact with regional centers to renew or upgrade/downgrade memberships
  • Maintain detailed notes using Mindbody about each member family, including safety concerns, names/ages of children, and special information to know

Communication & Coordination

  • Serve as primary on-site point of contact
  • Maintain clear communication with Executive Assistant
  • Coordinate with other site managers on cross-location matters
  • Interface with vendors for basic service needs
  • Escalate significant issues appropriately
  • Create connections with outside organizations for referral pipelines, through in person and virtual methods
  • When offsite, remain available as-needed for onsite staff problem solving needs

Required Skills/Abilities:

  • Clear, direct verbal communication skills.
  • Compassionate interpersonal and conflict resolution skills.
  • Thorough time management skills with a proven ability to meet deadlines.
  • Strong problem-solving skills within a team.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Willingness to engage in self-awareness and personal insight.
  • Strong ability to regulate self emotionally and physically.
  • Excellent growth mindset and adaptability.
  • Engage in a positive, collaborative team culture
  • Excellent organizational skills and attention to detail.
  • Excellent self-advocacy skills with a recognition of individual responsibility.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to learn new programs or software solutions quickly.

 

Education and Experience

  • Experience: Site Managers have worked at Spirited Play Labs at least 1 month and have some experience working with neurodivergent or disabled children (minimum 6 months). Staff should also have experience doing managerial & administrative duties similar to the role of at least 6 months.
  • Education: They should at minimum have a high school diploma. Having completed a Bachelor’s or Master’s degree in a related field increases staff’s starting pay. Site Managers can complete Floortime 101 while beginning this role. 

 

Work Context

Work Setting - This role operates in a high-energy, fast-paced environment that requires significant adaptability. The setting is a membership-based inclusive play space designed to be sensory-friendly for children, including those who are neurodivergent or disabled. Staff should expect typical noise levels associated with children's play environments. Due to the nature of the program, employees must possess the emotional resilience required to support children who may be experiencing behavioral or emotional challenges.

 

Body Positioning -  The role requires a high level of physical versatility, ranging from sitting to work on a computer or iPad to standing, bending, kneeling or sitting on the floor. Must also be capable of occasionally lifting up to 50 pounds.

 

Work Attire - Casual.

 

Office Hours - Weekdays 9am - 7pm, Saturdays 8am - 5pm or Sundays as needed. Expected to be onsite 4-5 days per week for ~8 hours each day. Option to work from home 1-day depending on business operations. On-call availability when offsite.