Program Coordinator for Access & Disability, and Counseling Services

General Description of Work

Position Title: Program Coordinator, Access and Disability Services

Classification: WFSE Classified (Class Code 107N)

FTE: 1.0 on a 9 month cyclic contract 

Schedule: 40 hours/week, Monday-Friday 8 AM-5 PM. September 16 - June 15 annually.  Occasional evening work may be required and scheduled in advance.

FLSA Status: Overtime Eligible 

Job Summary 

The Program Coordinator provides administrative and program support for Access & Disability Services (ADS) and Counseling Services, supporting the delivery of services that promote student access, well-being, and success in a welcoming and inclusive environment. Working closely with ADS staff and Counseling Services professionals, this position coordinates front desk operations, supports daily program functions, and assists with scheduling, communications, and service logistics. The Program Coordinator also facilitates collaboration with campus departments and community partners to support integrated student services.

Reporting Structure/Supervisory Relationship

• This position reports to the Director for Access and Disability Services.

Responsibilities

Essential Functions

Maintains confidentiality and complies with FERPA, HIPAA, ADA, and Section 504 requirements in all aspects of work. 

Serves as the initial point of contact for students seeking program information and appointment scheduling, ensuring timely, accurate, and accessible assistance. 

Interacts with students, staff, and community members in a professional, courteous, and confidential manner that reflects a commitment to student support and service excellence. 

Communicates effectively with individuals and groups in person, by telephone, and in written correspondence, ensuring clarity, professionalism, and accessibility. 

Utilizes strong organizational skills to support coordination of front desk operations and program services. 

Collaborates with Access & Disability Services, Counseling Services, Advising Services, faculty, staff, administrators, students, community agencies, and other stakeholders to support coordinated student services. 

Prepares, develops, and manages written communications and marketing materials in collaboration with the Marketing & Communications Department and other college departments as appropriate. 

Performs data entry and data management, monitors and maintains office supplies, and provides clerical and administrative support to ensure efficient program operations, accurate reporting, and effective day-to-day functioning of the office. 

Prepares accessible documents and publications using word processing and other software to ensure materials are compliant and usable for all audiences. 

Applies knowledge of assistive technologies or the ability to learn and effectively apply such technologies in support of student access and program services.

• Performs other related work of a similar nature and level.

Knowledge, Skills & Abilities

• Knowledge of FERPA, HIPAA, ADA, and Section 504 regulations and their application in a student services environment. 
• Knowledge of principles and practices of equity, diversity, inclusion, and accessibility in higher education settings. 
• Knowledge of front desk operations, student services coordination, and administrative support functions in an academic environment. 
• Skill in oral and written communication to effectively interact with students, staff, faculty, and external stakeholders. 
• Skill in organization and time management to coordinate multiple priorities, scheduling needs, and daily operational tasks. 
• Ability to provide accurate data entry, maintain records, and support basic reporting and information management systems. 
• Ability to use standard office software applications (e.g., word processing, spreadsheets, databases, and scheduling systems) to support program operations.
• Ability to learn and apply assistive technologies and create accessible documents and materials in compliance with accessibility standards.
• The ability to actively contribute to a work and learning environment that treats everyone with respect and dignity, while engaging diverse perspectives, backgrounds and experiences to enhance the College's mission, vision, and promise.

Working Conditions/Environment

• Work is performed primarily in an office or student services setting with frequent direct interaction with students and collaboration with campus and community partners. Position requires prolonged computer use, attention to detail, and the ability to manage competing priorities and deadlines.
• Ability to lift and carry items weighing up to 25 pounds is required. 

Qualifications

Minimum Qualifications

High school diploma or equivalent.

Two (2) years of experience in administrative support, student services, disability services, counseling services, or a related program area that includes coordination of services, customer service, scheduling, data entry, and/or front desk operations in an educational or human services environment.

-OR-

• Equivalent combination education and experience sufficient for the person to perform the duties. 

-AND-

Experience using standard office software and technology, including word processing, spreadsheets, scheduling systems, and database or CRM systems, to manage student records, coordinate services, and support program operations. 

Experience organizing and prioritizing multiple work tasks in a fast-paced student services environment, while maintaining accuracy in data entry, records management, and adherence to established policies, procedures, and confidentiality requirements.

Preferred Qualifications

Associate degree in Business Administration, Office Administration, Human Services, Social Sciences, Psychology, Education, or a related field.

Experience in higher education, disability services, counseling services, advising, or a related student support program area.

Experience supporting program coordination functions such as scheduling, front desk operations, student intake, communications, data entry, and records management in an educational or human services environment.

The ability to take action to learn and grow. 

The ability to take action to meet the needs of others. 

Licensure, Certification & Other Necessary Requirements

• Employment contingent upon passing a criminal background check and sexual misconduct review. 
• Occasional travel to meetings, conferences and training sessions may be required.

Salary:

• This is a full-time, 9 month, recurring, classified, WFSE (Washington Federation of State Employees) represented position. Salary is Range 41, starting at Step C, $3,917.00 per month with periodic increments to $4,866.00 per month.
• This position not eligible for remote work.
• Position's schedule is 40 hours per week, Monday-Friday 8:00-5:00 pm. Mid September-mid June.

Benefits Package:

• The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan. 
• Accrues 8 hours per month of sick leave and 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.
• 11 paid holidays annually.
• 1 personal holiday annually after 4 months of continuous employment.
• 2 personal leave days annually after 4 months of continuous employment.

*Additionally, as a Washington State, public higher education institution, WCC offers the following:

• Whatcom Community College is a qualified employer for the Public Service Loan Forgiveness program (PSLF). If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.
• Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses.
• Full-time employees may qualify for Washington State Paid Family Medical Leave (PFML) benefit.

Start Date:

• Mid-September, 2026.

Application Due Date:

• Applications due by Monday, July 27th, 2026 at 5:00 pm.

How To Apply

A completed application consists of an online application and:

Cover letter detailing relevant experience and how the applicant is prepared to meet the duties of the position.

Current resume.

Values statement that responds to the following prompt:

Short Reflection (1 page max): One of the core values of this institution is building an inclusive and supportive campus. This core value is reflected in our strategic plan, goals and in the work that we do every day. Please describe your experience in building an inclusive environment that supports a sense of belonging.