Purpose: Provides support to the participants of the Cardinal Manning Center (CMC).
Key RESPONSIBILITIES:
General Tasks:
- Participate in problem solving, staff and program development with the guidance of supervisor.
- Provide intense case management services to assigned clients.
- Develop effective, trusting relationships with clients with a focus on facilitating their move towards independence.
- Provide crises intervention, short-term and long-term case management services.
- Housing search and placement for clients including accompanying clients to housing appointments if needed.
- Provide information, referrals, and social services advocacy.
- Maintain accurate and timely documentation of client information.
- Network with agency and outside service providers, ensuring client access to appropriate services.
- In concert with supervisors assume responsibility for attending assigned community meetings. Meetings will be assigned based on the needs of the department.
- Support to weekly skid row seminar series.
- Participation in supervision, case management, and staff meetings.
- Community outreach and collaboration with other social service agencies.
- Other duties as assigned.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Requires ability to sit at computer for long periods of time and move about on foot.
- Stoop, kneel, bend at the waist and reach on a daily basis.
- Requires standing and some travel time. Varied shifts including evening and weekend may be required.
Qualifications: Bachelor’s degree in any human service-related field; experience with Microsoft office; experience with homeless population. Bilingual Spanish/English preferred.
ESSENTIAL JOB COMPETENCIES:
- Customer Service Driven: Listens and responds effectively to customer questions; commits to exceeding customer expectations.
- Integrity: Conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Works with a high level of integrity and ethically uphold organizational values.
- Professionalism: Possesses a professional work style that includes neatness, punctuality, accuracy, and exhibits a professional attitude and appearance. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests.
- Values and Ethics: Demonstrates respect for people; maintains a respectful, diverse, and inclusive work environment. They hold themselves accountable for their actions.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. This job description can be added to or taken away from at the discretion of the Company based on business need.