Pro Bono Program Coordinator

Family Legal Care seeks a full-time Pro Bono Program Coordinator to join our team. The Coordinator will join an exciting program that pioneered providing remote legal assistance to New York family court litigants. Family Legal Care’s Pro Bono Program connects unrepresented litigants in Family Court throughout New York State with volunteer attorneys for virtual, limited scope legal advice consultations. This is a great opportunity for someone who is interested in innovative access to justice work and using technology to help connect underserved communities with critical legal assistance.

The Pro Bono Program Coordinator is an integral member of Family Legal Care’s Pro Bono team. The Coordinator will help ensure the successful and smooth daily operation of the Program’s legal and administrative functions, in turn helping to strengthen and grow the Program. The Pro Bono Program Coordinator will support clients and pro bono attorneys, organize and manage the Pro Bono Program’s schedule, case files and data, conduct client intakes, and provide technology guidance. The Coordinator will report to the Director of Pro Bono Programs. The anticipated start date for this position is early to mid-August 2026. 

Family Legal Care is a non-profit organization whose mission is to increase access to justice in New York State Family Court. We combine legal guidance, easy-to-access technology, and compassionate support to help unrepresented parents and caregivers self-advocate on critical family law issues, while working on reform that improves the system for everyone. To learn more, please visit www.familylegalcare.org.

Responsibilities include, but are not limited to:

• Support the daily operation, administration, and management of the Pro Bono Program
• Client Support 
  • Conduct intakes with and manage inquiries from potential clients 
  • Communicate legal information and consultation-related details to clients in a clear and precise manner
  • Schedule and coordinate client consultations, including confirming appointments, obtaining signed engagement agreements, collecting background documents, and communicating consultation details
  • Manage inquiries and requests from current and former clients, coordinating additional assistance and follow-up services, as needed
  • Draft case referrals for volunteer attorneys 
  • Provide clients with referrals and access to internal and external resources and services
  • Support clients in troubleshooting technology issues
• Program & Data Management 
  • Manage the lifecycle of client cases, ensuring timely case opening, complete documentation, and appropriate case closure
  • Manage and update program data and case information in Salesforce 
  • Maintain the program’s consultation schedule
  • Draft programmatic narratives 
• Additional Programmatic Support
  • Assist with training law student interns and other volunteers 
  • Manage the shared programmatic email inbox and phone line
  • Communicate with and support pro bono attorneys 
  • Prepare, update and develop program materials, such as instructional emails and guides for varied audiences 
  • Support presentations and trainings for pro bono volunteers 
  • Perform additional duties as assigned to support the Pro Bono Program and its leadership
• Provide support across all organizational programs and initiatives, as needed
• Participate in Family Legal Care’s monthly in-person staff meetings, trainings, and organizational events 

Qualifications:

• Bachelor’s degree strongly preferred; applicants with legal, social work or direct client experience encouraged to apply
• One to two years of experience in legal services, nonprofit organizations, human services, or a client-facing role is preferred
• Proactive, efficient, and highly organized self-starter who is flexible and able to manage multiple priorities
  • Administrative and organizational proficiency to help successfully facilitate the day-to-day operation of the program
  • Ability to take responsibility for multiple varied tasks, including short-notice requests, and manage own time 
  • Meticulous attention to detail
• Excellent communication and interpersonal skills
  • Effective communication with people from various backgrounds, identities, experiences, and positions
  • Empathetic communication with people experiencing highly emotional, stressful and personal issues 
• Strong team orientation and desire to collaborate with internal staff and external partners
• Thrives in a dynamic and fast-paced work environment
• Passionate about increasing access to justice
• Proficiency with Microsoft Office (Word, Outlook, Teams) and Zoom 
• Ability to adapt to new technology
• Experience with Salesforce is a plus  

Salary and Benefits: The starting range for the position is $55,000-60,000. When determining salary offers, we take into consideration pertinent years of experience and overall years of work experience to sustain internal equity. Family Legal Care offers a generous benefits package that includes Medical, Dental, and Vision Insurance, Flexible Spending Accounts, Commuter Benefit Program and a 403B Retirement Savings Plan that is matched up to 5% after one year of service. Family Legal Care also offers paid parental leave, up to four weeks of paid vacation and sick time, federal holidays, summer Fridays, and an excellent work life balance. 

Location: Family Legal Care operates under a hybrid work model. In-person attendance is required as needed.

D.E.I. Commitment: Family Legal Care is committed to hiring a diverse workforce. We believe in fostering a forward-thinking culture of Diversity Equity and Inclusion (DEI) within and outside of the organization which will help us achieve our goal of bridging the gaps that inequity has created. In serving under-resourced clients, it is vital that we all understand that DEI is an ever-changing concept, and because of that, we have to be in a constant state of learning and unlearning. 

How to Apply: Please send a resume and cover letter to Sami Ingram, Director of Pro Bono Programs, via email to HR@familylegalcare.org. Please put “Pro Bono Program Coordinator” in the subject line. No phone calls please.

Family Legal Care is proud to be an Equal Opportunity Employer.

Learn more about Family Legal Care at www.familylegalcare.org