Call Center Intake Specialist

Call Center - Intake Specialist - for WA State Crisis Hotline

Job ID: 25492 
Pay Rate: $25.00 Per HR   
Location: Remote, Must pick up equipment in Seattle 
Employment Type: Contract, 3 Months  
Schedule: Monday - Friday, 9 AM – 5 PM  
  
Our client is a mission-focused non-profit dedicated to helping the community by providing a broad array of telephone-based crisis intervention and information and referral services. For many people in emotional distress or needing community services assistance, they are their “first call for help.” Each year, our client improves the lives of thousands of people by listening, caring, and linking to services. 

As the Intake Specialist, you will serve as the first point of contact for individuals seeking support, delivering compassionate, phone-based assistance in a confidential remote environment. You will assess caller needs, triage requests, and connect individuals to appropriate community resources, including crisis support, housing, and behavioral health services. This role plays a key part in ensuring a positive and supportive experience for individuals facing challenging circumstances while collaborating with a team to provide timely, accurate, and resource-driven solutions. 

• Mental health and crisis support
• Basic needs (housing, food, etc.)
• Community-based services and partners

Duties & Responsibilities: 

Serve as the first point of contact for individuals seeking support, providing professional and empathetic phone-based assistance in a confidential remote setting  

Conduct intake assessments to gather relevant information and determine immediate needs  

Triage incoming requests to ensure individuals are directed to the most appropriate services in a timely manner  

Coordinate referrals by connecting individuals with appropriate community resources, including crisis lines, housing services, and behavioral health programs  

Act as a central resource hub by utilizing internal directories and tools to guide callers to available support services  

Deliver compassionate, peer-based support to individuals experiencing challenging or sensitive situations  

Maintain accurate and up-to-date documentation of interactions, referrals, and outcomes  

Collaborate with team members to ensure consistent, high-quality service delivery  

Stay informed on available community resources and service updates to provide accurate information  

Other duties as assigned  

Qualifications  

At least one year of experience in a customer-facing or support role is preferred  

Experience in a call center or similar environment, particularly supporting underserved or vulnerable populations, is highly valued  

Familiarity with community-based resources and the ability to connect individuals to appropriate local services  

Strong and professional communication skills, especially over the phone  

Demonstrated ability to actively listen, assess needs, and effectively guide conversations  

Capability to mentor or support others in developing strong communication and listening skills  

Proven ability to work collaboratively within a team in a high-volume, fast-paced environment  

Ability to maintain privacy and handle sensitive information in a secure and confidential workspace  

Strong organizational skills with attention to detail in documenting interactions and follow-ups  

Benefits offered by Parker Staffing to Contract Employees: 

Paid Sick/Safe Time (based on where allowable by law)    

Medical benefits with multiple plan tiers and Telemedicine access    

401K with matching contributions     

Holiday pay     

Employee Assistance Program (EAP)  

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!  

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing. 

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.