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IT Support Technician

Levy
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Job Summary

Key Job Responsibilities:

 

  • Troubleshoot: Diagnose and fix hardware and software issues including but not limited to:
    • Point of Sale (POS) Hardware: Terminals, Printers, Tablets, etc
    • Office Equipment: Laptops, Desktops, Printers, Servers, etc
  • Install and set up: Install new equipment and upgrade existing systems
  • Provide support: Help users with IT and POS-related problems, such as using applications, software, printing, operating systems and hardware
  • Educate: Teach users how to use new applications and how to use their devices correctly
  • Maintain: Ensure that systems are up to date and working properly
  • Document: Record issues and solutions, and update Standard Operating Procedures (SOP) and Knowledge Base (KB) articles
  • Proactively maintain: Perform proactive maintenance to ensure smooth IT operations in collaboration with Levy Operations, Partner IT and IT Field Systems teams