Customer Service Agent

SUMMARY:

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:

•    Check in passengers and baggage using Cape Air’s passenger service system

•    Make passenger reservations and rebook flights

•    Make boarding announcements

•    Provide extra assistance to passengers with special needs

•    Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station

•    Share information with pilots/ramp/operations using radio communications

•    Organize ticket and cash reports

•    Handle delayed or missing baggage and process claims

•    Assure compliance with FAA and airport security procedures

•    Meet and marshal aircraft

•    Fueling Cape Air aircraft, if applicable to station operations

•    Load and unload passengers and their baggage

•    Escort passengers out to the aircraft

•    Additional duties as assigned  

QUALIFICATIONS:

•    Airline work experience preferred

•    Airline reservation system experience preferred

•    Must be at least 18 years old

•    Must hold a high school diploma or equivalent

•    If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location

•    Must be able to lift up to 70 lbs.

•    Basic computer skills required

•    Excellent communication and excellent customer service skills required

•    Ability to interact effectively with others

•    Ability to work independently and adapt to changing work priorities

•    Ability to communicate effectively, orally and in writing

•    Flexibility of schedule is a must

•    This position will often require working nights, weekends and holidays

•    Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit