Operations Associate

Piper Companies is currently looking for a Customer Service Representative for an insurance and annuity company in the Raleigh-Durham, NC area. This Customer Service Representative will communicate with customers through phone, email, chat, and text. The Customer Service Representative is required to work on site 3 days a week from 9-6.

Responsibilities for the Customer Service Representative include:

·      Manage client communications through phone, email, chat, and text with professionalism.

·      Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.

·      Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.

·      Explain contract benefits and provide product and transaction information.

Requirements for the Customer Service Representative include:

·      Bachelor’s Degree REQUIRED

·      Onsite Hybrid 3 Days a week - Tuesday, Wednesday, Thursday

·      Must have intermediate computer skills

·      Ability to thrive in a team environment and communicate effectively

Compensation for the Customer Service Representative include:

·      $20-$23 per hour

·      Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays