Network Security Technician

The Network Security Technician is responsible for supporting the College's network infrastructure and cybersecurity operations by installing, maintaining, monitoring, and troubleshooting network systems and security technologies.

This position helps ensure the availability, performance, and security of wired and wireless network services while assisting with cybersecurity monitoring, incident response, user account security, and technology support for faculty, staff, and students. The technician collaborates with other IT staff to maintain a secure, reliable, and efficient technology environment that supports the College's academic and administrative mission.

The expected schedule for this position is Monday through Friday (8:00 AM – 4:30 PM); flexible as needed by department.

Salary offer will be commensurate with education and experience.

Examples of Duties:

• Install, configure, monitor, and maintain campus network infrastructure, including switches, wireless access points, firewalls, and related network equipment.
• Troubleshoot and resolve network connectivity issues involving wired and wireless networks, Internet access, VPN connectivity, and network services.
• Monitor network performance and assist with maintaining reliable and secure network operations.
• Monitor and respond to security alerts generated by endpoint protection and security monitoring systems.
• Review and respond to security notifications, escalating potential threats and incidents to appropriate IT staff as needed.
• Assist with cybersecurity incident response activities, including gathering information, documenting findings, and implementing remediation measures.
• Perform routine network maintenance, firmware updates, patch management, backups, and configuration reviews.
• Assist with administration and maintenance of firewalls, content filtering systems, endpoint security solutions, and multi-factor authentication systems.
• Maintain user account security, access permissions, and identity management systems in accordance with institutional policies.
• Document network configurations, security procedures, inventory records, and troubleshooting activities.
• Collaborate with Information Technology staff and external vendors on infrastructure upgrades, technology deployments, and special projects.
• Provide technical guidance and support regarding network access, account security, and cybersecurity best practices.
• Provide technical support coverage for faculty, staff, and students as needed, including troubleshooting hardware, software, account, and classroom technology issues during periods of increased demand or staff absence.
• Remain current with networking technologies, cybersecurity threats, and industry best practices.
• Other duties as assigned.

Qualifications:

Minimum

Associate degree in Information Technology, Computer Networking, Cybersecurity, Information Systems, or related field.  Two current industry certifications (CompTIA Network+, Security+, Cisco CCNA, or similar) and two (2) years of relevant networking or cybersecurity experience may be substituted for Associate degree.

Experience troubleshooting network connectivity and performance issues

Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.

Basic understanding of cybersecurity concepts including endpoint protection, access control, vulnerability management, and incident response.

Ability to review system logs, alerts, and security notifications and follow established response procedures.

Strong problem-solving, organizational, and documentation skills.

• Excellent customer service, communication, and interpersonal skills.

Preferred

Experience supporting Cisco Meraki environments, including wireless, switching, and security appliances.

Experience working with Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) platforms.

Familiarity with Microsoft Active Directory, Microsoft 365, Entra ID, and multi-factor authentication administration.

Experience with vulnerability scanning, endpoint security solutions, and security awareness initiatives.

Experience working in higher education, K-12, government, or enterprise IT environment.

Additional Information:

• BridgeValley will not accept incomplete applications. Please fill out the application completely, even though the resume may include the same information.
• Employment is subject to satisfactory results on background check.
• Copies of transcripts may be sent but originals must be available prior to hire.
• This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor candidates requiring a visa.

BridgeValley Community and Technical College promotes student success, prepares a skilled workforce, and builds tomorrow's leaders by providing access to quality education.

BridgeValley Community & Technical College is an Equal Opportunity Employer/Institution and does not discriminate on the basis of race, sex, pregnancy, sexual orientation, age, disability, veteran status, religion, color, ancestry, or national origin in admission, employment, educational programs or activities; nor does it discriminate on the basis of genetic information in employment or employee health benefits.

Please contact the Human Resources office at 304-205-6606  if you need assistance or reasonable accommodation in the hiring process.