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Information Technology Technician

US District Court, Eastern District of Pennsylvania
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The United States District Court for the Eastern District of Pennsylvania is seeking qualified applicants for position of Information Technology Technician. The Information Technology Technician provides administrative and technical support across a broad range of IT functions, including hardware and software management, network support, asset and inventory tracking, and end-user services. A substantial portion of this role involves providing frontline IT Help Desk support, serving as a primary point of contact for technical assistance and troubleshooting for both technical and non-technical users. The successful candidate must demonstrate strong customer service skills and the ability to communicate technical information clearly and professionally. This position reports to the IT Supervisor and works collaboratively with other members of the Information Technology team to ensure efficient, reliable, and well-documented IT operations. The hired candidate will be tracked through industry standard certifications in the A+, Network+, and Security+ concentrations over their first 36 months.

REPRESENTATIVE DUTIES

 

  • Configures, installs, and supports mobile and PC-based hardware and software; installs and supports computer peripherals   such as monitors, printers, scanners, web-cameras, and multi-function devices. 
  • Responds to incoming telephone, voicemail, e-mail, and in-person requests for assistance and resolves problems with  hardware, software, networking, and other computer related technologies. 
  • Actively engages in evaluation, testing, and implementation of new operating systems, off-the-shelf software, and end-user hardware in a virtual and physical environment. 
  • Maintains hardware and software via installation of firmware and software updates and patches. 
  • Implements and maintains computer security measures and reporting. 
  • Support IT asset management by receiving equipment into inventory systems, maintaining accurate asset records, and conducting regular inventory audits.
  • Performs other duties as assigned.

 

MINIMUM QUALIFICATIONS

  • One year of specialized experience 
  • Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the particular knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation. 
  • Excellent interpersonal skills.Ability to exercisesound ethics and mature judgmentand interact professionally and tactfully with a wide variety of persons.
  • Experience with PC installation, repair, upgrades, and troubleshooting, including administration and support of Microsoft

        Windows 10 and 11 and the Microsoft Office suite.

  • Ability to communicate technical information clearly and effectively, both verbally and in writing, to non-technical end users.
  • Proven ability to manage multiple priorities and projects with minimal supervision.
  • Demonstrated ability to work collaboratively and professionally in a team-oriented environment.
  • Demonstrated commitment to performing excellent customer service.
    • A bachelor’s degreein computer science,MIS, or related field.

 

PREFERRED QUALIFICATIONS:

  • Hands-on experience with configuring, imaging,and installing variouscomputer workstations and peripherals.
  • Experience providing high-quality end-user support to a large user population in a fast-paced, technically diverse environment. 
  • Strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked environment.
  • Hands-on experience administering physical and virtualsystems, applications, and related IT infrastructure systems.
  • Familiarity with business-grade technologies and concepts such as Adobe Acrobat, computer imaging, Windows Server,  Microsoft Active Directory, Microsoft Office 365, Microsoft Teams, PDQ Deploy, PDQ Inventory, risk assessment and mitigation, and virtualization platforms.
  • Experience with basic networking concepts, or a demonstrated interest in learning networking fundamentals.
  • Experience ensuring 24/7 availability of mission criticalsystems.