Front Office Coordinator

Job Summary

Gelpi & Horn Insurance is seeking a Front Office Coordinator to support the daily operations of our independent insurance agency. This role serves as the first point of contact for clients by providing professional customer service, coordinating front office activities, and assisting with administrative tasks that help keep the office running efficiently. The ideal candidate is organized, detail oriented, and enjoys working in a fast paced, customer focused environment.

Job Responsibilities

• Welcome clients and visitors while providing friendly and professional customer service
• Answer incoming phone calls, direct inquiries, and respond to general questions
• Schedule appointments and maintain office calendars as needed
• Process incoming and outgoing mail, emails, and office correspondence
• Organize, scan, file, and maintain client documents and administrative records
• Assist team members with policy paperwork, document preparation, and general administrative support
• Monitor office supplies and coordinate routine inventory and ordering needs
• Maintain a clean, organized, and professional reception and front office area

Qualifications

• High school diploma or GED required
• Previous customer service, receptionist, or administrative experience is preferred
• Strong verbal and written communication skills
• Basic computer proficiency, including Microsoft Office applications and email
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple tasks while maintaining accuracy
• Professional demeanor with a customer focused attitude
• Ability to work independently and as part of a collaborative team

Skills

• Customer Service
• Administrative Support
• Communication
• Organization and Time Management
• Microsoft Office Suite