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Duties and Responsibilities

  • Plan, design, and implement cable television headend systems for service center operations.
  • Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000, etc.).
  • Perform regular maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
  • Support DOCSIS implementation and configuration, including CMTS, DSG RADD, and TSBroadcaster.
  • Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, signal level meters).
  • Configure and maintain IP network elements associated with headend systems.
  • Interface directly with customers to resolve technical issues and provide system support.
  • Document configurations, changes, and maintenance activities; prepare reports as needed.
  • Collaborate with engineering, operations, and repair center teams; provide technical training and support.
  • Perform other related duties as assigned.

Required Skills and Experience

  • 5+ years Electrical Engineering experience.
  • Strong knowledge of Electronics Theory and Telecommunications.
  • Progressive thinker with excellent verbal and written communications skills.
  • Ability to interface effectively with the customer.
  • Knowledge of:
    • Configuration of Cisco DNCS and Motorola DAC.
    • Cisco DNCS Headend equipment familiarity: QAM Modulators, QPSK Modulators/Demodulators, Application Server.
    • Motorola DAC Headend equipment familiarity: RADD, SEM, OM1000/2000, RPD, KLS, CPMS.
    • DOCSIS implementation: CMTS, DSG RADD, TSBroadcaster.
    • CATV RF Coax Distribution: Amplifiers, Splitters, RF Switches, Combiners, Signal Level Meter.
    • IP network configuration.
  • Ability to multitask with excellent attention to detail.
  • Ability to work well with others.

Preferred Skills and Experience

  • Commitment to staying updated with emerging technologies and industry trends.

Educational Requirements

  • B.S. Degree in Electrical Engineering or similar discipline