Benefits Advocate

Join Us as a Benefits Advocate

At Health Advocate, we're on a mission to simplify healthcare and empower individuals to make confident, informed decisions about their benefits. We don't just answer questions—we solve problems, provide guidance, and make a meaningful difference in people's lives every day.

As a Benefits Associate, you'll serve as a trusted resource for members navigating healthcare, insurance, and employee benefit decisions. Whether assisting someone during open enrollment, helping them understand complex benefit options, or resolving an urgent issue, you'll have a direct impact on improving the member experience.

Who Thrives in This Role?

Our most successful Benefits Associates are:

• Passionate about helping others and solving complex problems
• Comfortable handling a high volume of inbound calls while maintaining exceptional service
• Strong communicators who can explain healthcare and benefits information clearly and confidently
• Detail-oriented professionals who can navigate multiple systems while managing member conversations
• Self-motivated individuals who thrive in a remote, performance-driven environment
• Curious learners who enjoy expanding their knowledge of healthcare, insurance, and employee benefits

What You'll Do: Your Roadmap to Impact

This isn't just a call center role—it's an opportunity to become a trusted advocate and problem solver.

• Guide Members with Clarity & Confidence: Answer incoming calls and inquiries while providing accurate information about benefit plans, costs, provider options, and enrollment decisions.
• Be a Trusted Advisor: Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes.
• Solve Problems with Compassion: Research complex benefit issues, identify solutions, and ensure members receive the support they need.
• Follow Through Until Resolution: Manage unresolved issues through completion, providing proactive updates and ensuring a positive member experience.
• Navigate Complex Healthcare Topics: Assist members with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefit-related questions.
• Balance Quality, Productivity & Service: Deliver an excellent member experience while meeting performance, quality, and productivity standards.

This Role May Not Be the Best Fit If You:

• Prefer primarily administrative work with limited phone interaction
• Are uncomfortable handling a high volume of member calls
• Prefer highly scripted conversations versus active problem solving
• Struggle with multitasking across multiple systems and resources
• Are looking for a role with minimal performance expectations or accountability metrics

Who You Are: The Advocate We're Looking For

• Minimum one year of customer service, healthcare, insurance, or employee benefits experience
• Experience in a call center environment preferred
• Strong communication, listening, and problem-solving skills
• Ability to explain complex topics in a simple, easy-to-understand manner
• Organized, detail-oriented, and comfortable managing multiple priorities
• Proficient with Microsoft Office and technology platforms
• Passion for delivering exceptional service and building trust with members

Preferred Experience

Candidates with experience in the following areas are strongly encouraged to apply:

• Benefits Administration
• Employee Benefits Enrollment
• Health Insurance
• Medicare
• COBRA Administration
• Healthcare Navigation
• Employee Advocacy
• Insurance Customer Service
• Healthcare Contact Centers

Work Environment:
This is a fully remote position. To ensure compliance with HIPAA and protect member privacy, employees must maintain a dedicated, distraction-free workspace that supports confidential conversations and secure handling of sensitive information.

Applicants must have:

• A private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access to confidential information
• Sufficient desk space to accommodate a dual-monitor workstation and related equipment
• Reliable high-speed internet service with a minimum download speed of 200 Mbps
• The ability to work independently in a professional home office environment free from distractions during scheduled work hours

Health Advocate provides the computer equipment, monitors, and other necessary technology required to perform the role.

Why Health Advocate?

At Health Advocate, we don't just support our members—we support our employees.

✅ Fully Remote Work Environment

✅ Comprehensive Training & Equipment – We provide the tools, training, and support needed for your success.

✅ Career Growth Opportunities – Many of our leaders were promoted from within. We invest in employee development and advancement.

✅ Competitive Compensation & Benefits – Starting pay of $17.00/hour plus medical, dental, vision, PTO, paid holidays, tuition assistance, and a 401(k) with company match.

✅ Meaningful Work – Help members navigate important healthcare and benefits decisions that impact their lives every day.

✅ Award-Winning Culture – Join a nationally recognized organization known for outstanding customer service and employee development.

✅ Comprehensive Training & Equipment – We provide the computer equipment, monitors, and tools needed to perform your job successfully. Comprehensive onboarding and ongoing training ensure you are prepared to support our members with confidence.

Your Next Move

If you're passionate about helping others, enjoy solving problems, and want to build a career in healthcare and benefits, we'd love to hear from you.

Apply today and become a trusted advocate for individuals navigating some of life's most important healthcare decisions.

Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.

Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.

Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.