Social Media Community Associate

We're Hiring: Social Media Community Associate

Location: Branford, CT
Type: Part-Time (up to 10 hours/week)
Industry: Tax & Financial Education for Entrepreneurs

About Us

We're building more than a social media presence, we're building a community.

Castelan Tax Service's mission is to help entrepreneurs find financial clarity and peace of mind through relatable conversations, education, and genuine human connection. 

We're looking for someone who understands that social media isn't just about posting content, it's about creating relationships.

About the Role

We're looking for a Social Media Community Associate to manage and grow our community on Instagram, TikTok, & Threads.

This role also includes creating graphics & editing videos.

Your responsibility is to editing videos, engage with entrepreneurs, build authentic relationships, respond to comments and DMs, and create meaningful conversations that strengthen our community and attract future clients.

Responsibilities

• Engage daily with entrepreneurs on Instagram, TikTok, and Threads.
• Respond to comments, DMs, and story replies in our brand voice.
• Start conversations that encourage meaningful engagement.
• Identify potential leads and nurture relationships through genuine interactions.
• Monitor conversations within our niche and participate where appropriate.
• Support community growth through strategic engagement rather than spammy tactics.
• Flag recurring questions, trends, and content opportunities.
• Track community insights and engagement trends.

Requirements

• Has 1+ years of experience managing or growing Instagram/TikTok communities.
• Has direct experience working with BIPOC or Latino creators, brands, or influencers.
• Understands community building over vanity metrics.
• Has excellent written communication skills.
• Knows how to make people feel seen and heard online.
• Is organized, proactive, and detail-oriented.
• Understands Instagram, Threads, and TikTok culture and best practices.
• Can adapt to a conversational, human-centered brand voice.

Bonus Qualifications

• Experience working with service-based businesses.
• Experience in entrepreneurship, finance, or education.
• Familiarity with ManyChat and Meta Business Suite.
• Experience identifying qualified leads through social engagement.

What Success Looks Like

• You're the person helping our audience feel like they're talking to a friend (not a brand).
• Success isn't measured only by follower growth. It's measured by:
  • Meaningful conversations
  • Community engagement
  • Relationship building
  • Qualified leads generated through authentic interactions
  • Helping our audience feel understood and supported

Compensation

• $17/hour

When applying, please include:

• Your resume
• Links to Instagram accounts you've managed
• Examples of communities you've helped grow
• A brief explanation of your experience working with BIPOC/Latino creators, brands, or influencers

We're looking for someone who genuinely loves building community and believes social media should create human connection—not just content.