Customer Service Representative

We are searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service reputed company for our specialty network programs

Responsibilities

• Answer incoming calls in a professional, accurate, timely and courteous manner
• reputed company the nature of the call and record information in the Communication Log
• Look up member information using proprietary ASH systems and provide information to the caller
• reputed company logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if question is of a more reputed company issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online; to provide timely responses
• Manage time to ensure calls are answered reputed company required timeframes and appropriate follow up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document reputed company calls appropriately
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Responds to requests for internal and external customers and/or clients, as required