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Program Outreach Specialist 2

New York State Department of Civil Service
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NOTE: To apply for this job, please email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID# you are applying for in the subject line of your email. Applicants that do not submit their cover letter and resume to YourFutureBeginsHere@cs.ny.gov will NOT be considered.

Vacancy ID: 219109

Link to Apply: https://statejobs.ny.gov/public/vacancyDetailsView.cfm?id=219109

Location: Buffalo, NY

Duties Description:

The Office of Diversity and Inclusion Management provides guidance and support to partner agencies on DEI programming, leads DEI strategic planning efforts, and coordinates recruitment and outreach efforts for the Department. To better meet job seekers where they are and to educate the greater community on the many available job opportunities available in public service, the Department has established the Centers for Careers in Government at 10 DOL Career Centers throughout the state. This position plays an important role in ensuring the success of the Centers through their outreach and recruitment activities.  

Reporting to higher-level program or agency administrative staff, the duties of the Program Outreach Specialist 2 may include, but are not limited to the following:

  • Functioning as a public face of the State of New York for jobseekers and as an employment resource for community-based organizations and educational institutions in assigned region(s).
  • Providing guidance, information and resources to stakeholders related to identifying and securing employment opportunities with New York State.
  • Demystifying and explaining in plain language the Civil Service Merit System for jobseekers.
  • Representing the Department of Civil Service at job fairs and community events, including registration, setup, attendance, takedown, and follow-up activities (such as documentation of activities/outcomes).
  • Collaborating with community-based organizations/educational institutions, developing, maintaining, and building on existing relationships.
  • Developing and maintaining a database of regional organizations, including but not limited to community-based organizations/educational institutions.
  • Assisting with special recruitment projects to promote specific opportunities.
  • Providing individualized and group support to stakeholders regarding accessing and navigating systems related to NYS employment.
  • Communicating appropriate guidance to stakeholders regarding applicable employment-related policies.
  • Providing accurate and responsive communication to inquiries from stakeholders.
  • Promoting workforce initiatives related to NYS employment.
  • Collaborating with State agencies that have a presence in the region to identify and communicate job opportunities and outreach initiatives.
  • Performing assigned activities with relative independence and exercising good judgment and professional discretion.
  • Conducting onsite and offsite trainings/workshops, attending job fairs within the region, and holding in-person office hours and virtual appointments.
  • Maintaining local inventory to ensure that supplies are available for outreach and recruitment activities.
  • Supervise subordinates, including setting priorities, assigning work, and evaluating performance.
  • Design and develop special conferences and workshops to explain and publicize programs and to secure participation from the business community.

Minimum Qualifications:

NY HELPS:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. 

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS): 
Seven years of professional experience in a position where the primary (50% or more of the time) responsibility was the extensive promotion and representation of programs and services for public and/or private organizations for the purpose of increasing participation in, or utilization of, these programs and services. One year of the professional experience must have been at a supervisory level.

Substitution:

A bachelor’s degree* may be substituted for up to four years of the above experience. An associate’s degree* may be substituted for up to two years of the above experience.

Qualifying professional experience includes, but is not limited to professional experience in corporate, not for profit, private organizations and governmental agency public relations; advertising; marketing, or promotion of public programs and services. Duties must have included creating, scheduling, organizing, and promoting outreach activities**, including conferences, workshops, training sessions and other public events, to promote agency programs to target populations.

Examples of Non-Qualifying Experience: Experience primarily in or restricted to administrative assistance, art/graphic design or copywriting, recruitment and placement services, provision of program information and other direct contact with clients or potential clients of program services and direct customer sales.

*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee. 

**For the purpose of this appointment an outreach activity is any activity which promotes and educates or informs the public about existing or new programs and services to populations who might not otherwise have access to those programs and services of an agency or organization.

Notes on Applying:

If you are interested and meet the minimum qualifications above, email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID you are applying for in the subject line of your email.