GSOC Analyst
GSOC ANALYST
This is a shift position in a 24/7 Global Security Operations Center (GSOC) for a major media client with worldwide and high-risk operations. Shifts rotate and include mandatory overnights, weekends, and holidays throughout the year. Candidates must have availability and flexibility to work all shifts.
The 24/7 GSOC serves as a communications hub for the company. GSOC analysts must be able to work quickly under pressure in response to unfolding incidents. Daily job duties include:
- Monitoring all channels of communication (email, phones, messenger apps) and meeting KPI requirements for response
- Answering assistance requests from employees worldwide
- Serving as first line of response and escalation to panic alarms and other crisis communications
- Monitoring access controls and cameras; responding to alarms and requests in a timely manner
- Managing multiple data input feeds and spreadsheets to initiate, track, and log communications with travelers in the field
- Data logging of events, protests, and incidents for alerting, reports, and trend analysis.
- Pulling data from multiple vendor feeds to support stakeholder research and analysis
- Communicating timely, concise and proactive alerts to stakeholders
- Monitoring the global risk environment; analyzing sources for timely, accurate, and relevant information
- Compiling situational reports for stakeholders
- Sending mass notifications and emergency communications
- Supporting crisis mitigation and business continuity planning; assist in coordinating meetings, data, and response in scenarios requiring incident management
- Supporting travel and company asset security; monitoring traveler and building locations and conducting welfare checks/offering assistance as needed
Required Experience and Qualifications:
- Bachelor’s Degree or 2 years of equivalent experience
- Prior GSOC and/or military experience a plus
- Must have strong, professional writing and verbal communication skills
- Be proactive and comfortable with independent outreach to management and stakeholders
- Ability to make decisions, multi-task, and operate within high stress situations, often under time constraints
- Experience with aggregating and analyzing information in emergency situations
- Possess working knowledge of current global events and geography; degrees in political science, international relations, or national security are a plus
- Ability to analyze and think critically, sometimes under ambiguous circumstances
- Strong computer skills, experience working with complex platforms. Large understanding of social media and communications platforms
- Strong team player and willingness to assist the team with overtime when needed
- Open-source intelligence gathering background a plus
Location: Century City, Los Angeles, CA
Working Arrangement: All shifts are onsite in the GSOC; remote work is not available
Hourly Wage: $28/hr