Program Support Specialist

Reports to: Program Director

Hours: Monday -Friday 9:00am to 1:00pm

Position Summary

The Assistant Resident Manager supports the day-to-day operations of The Opportunity Village and helps ensure a safe, structured, and compassionate environment for women and their children. This role focuses heavily on transportation, resident support, childcare assistance, and administrative duties. The ideal candidate demonstrates patience, professionalism, maturity, and a heart for trauma-informed, Christ-centered service.

Key ResponsibilitiesResident Support & Transportation

Provide transportation for residents to and from appointments, work-related errands, and other approved outings daily or as needed.

Accompany residents to the library, YMCA, and other community resources as scheduled.

Serve as the primary transport for residents who need to pick up sick children from school or daycare.

Assist residents with sick children, including staying with the child as needed so the mother can prepare meals while in quarantine.

Maintain appropriate documentation for all transportation activities according to program procedures.

When Driving duties are Minimal, the Program Support Specialist assists with the following:

Childcare & Family Support

Provide childcare assistance as needed, particularly during emergencies, sick-child scenarios, or quarantine-related adjustments.

Support residents in developing appropriate routines for their children that align with Opportunity Village guidelines.

Program Operations

Organize donations and maintain cleanliness, order, and inventory within the Opportunity Village Closet, ensuring items are sorted, labeled, and accessible for staff and residents.

Monitor Study Hall sessions, ensuring residents follow expectations, maintain appropriate conduct, and receive support as needed.

Monitor resident class attendance, reporting concerns or patterns of non-attendance to the Resident Success Manager.

Assist with administrative tasks such as filing, data entry, copying  and preparing materials for classes

Community Living & Safety

• Model healthy communication, conflict resolution, and trauma-informed interactions at all times.

Qualifications

High school diploma or equivalent required; additional education in social services, childcare, ministry, or related fields preferred.

Valid driver’s license with a clean driving record required.

Ability to maintain confidentiality and handle sensitive information professionally.

Experience in residential programs, childcare, ministry, or trauma-informed settings is highly preferred.

Ability to work independently and collaborate effectively with the Program Director, Resident Success Manager, and other staff.

Must be able to lift up to 25 pounds and assist with occasional physical tasks (e.g., donation sorting).

Must be supportive of the mission, vision, and faith-based values of The Opportunity Village and Dream Center.

Core Competencies

Christ-Centered Mindset – Demonstrates humility, integrity, and compassion in alignment with the organization’s Biblical values.

Communication & Professionalism – Able to give clear instructions, maintain boundaries, and model positive behavior.

Adaptability – Handles urgent needs (such as sick-child situations) calmly and efficiently.

Organization & Time Management – Keeps schedules, transportation logs, and donation spaces orderly and up to date.