Front Office / Medical Assistant

Medical Assistant / Front Office Receptionist

Location: Podiatry Clinic in Newport Beach and Rancho Santa Margarita
Employment Type: Full-Time

Position Summary

We are seeking a dependable, compassionate, and detail-oriented Medical Assistant/Front Office Receptionist to join our busy podiatry practice. This position requires an individual who can successfully balance front office responsibilities with clinical patient care while providing exceptional customer service. The ideal candidate is organized, proactive, able to multitask, and thrives in a fast-paced medical environment.

Responsibilities

Front Office

Greet and check in/check out patients in a friendly and professional manner.

Answer multi-line phone system and respond to patient inquiries.

Schedule new and follow-up appointments efficiently.

Verify insurance eligibility and obtain authorizations when needed.

Collect copays, deductibles, and outstanding patient balances.

Prepare and review patient charts before appointments to ensure all required documentation, imaging, referrals, and authorizations are complete.

Maintain accurate patient demographics and medical records in the EMR.

Scan and upload medical records and other documentation.

Clinical

Escort patients to exam rooms and obtain medical history, medications, allergies, and vital signs.

Assist the physician during examinations and in-office procedures.

Prepare examination rooms and treatment supplies.

Sterilize instruments and maintain OSHA and infection control standards.

Educate patients on treatment plans and post-procedure instructions.

Coordinate referrals, imaging orders, prior authorizations, and follow-up care.

Required Skills

Excellent customer service and interpersonal skills.

Strong verbal and written communication.

Ability to multitask while maintaining accuracy and attention to detail.

Strong organizational and time management skills.

Comfortable working in a fast-paced medical office.

Ability to work independently and as part of a team.

Basic computer proficiency and ability to learn electronic medical record (EMR) systems.

Professional appearance and positive attitude.

Reliable attendance and punctuality.

Minimum Requirements

High school diploma or GED required.

Minimum of 1 year of experience in a medical office or healthcare setting preferred.

Medical Assistant certification preferred but not required.

Experience with insurance verification, prior authorizations, and EMR systems is preferred.

Bilingual (English/Spanish) is a plus but not required.

Ability to stand, walk, bend, and assist patients throughout the workday.

What We're Looking For

We are looking for someone who takes pride in their work, is accountable, and enjoys providing outstanding patient care. Attention to detail is essential, as accuracy in scheduling, chart preparation, and patient documentation directly impacts patient care. We value team members who are dependable, willing to learn, and committed to creating a positive experience for every patient.

Benefits

Competitive pay based on experience

Paid time off

Paid holidays

Opportunities for growth and advancement

Supportive team environment

Monday–Friday schedule (No weekends)