Customer Service Specialist
Job Summary:
Our Customer Service Specialists support the believe in the power of performing arts to transform lives and that the shared experience and exploration of the arts will help create a more culturally connected and vital community. Customer Service Specialists report to the Ticket Services management team.
Job Duties:
- Provide a high level of customer service in a fast-paced work environment.
- Answer a variety of questions and process daily sales.
- Answer incoming calls and online chats.
- Assist with season ticket sales and general clerical duties.
- Processes credit card and cash transactions
- Greet patrons in front of box office at show time.
- Ask for round-up donations
Requirements:
- To perform this job successfully, an individual must have a positive attitude, understand how to provide a high level of customer service, and have excellent computer skills.
- Comfortable engaging in conversation both over the phone and in person.
- Display a positive attitude by sounding friendly, have an inviting personality and show initiative.
- Six months to one-year of customer service experience and/or training; or equivalent combination of education and experience.
- Excellent English communication skills, both verbal and written.
- The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals is required.
- Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- This position requires consistent and punctual attendance.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to walk; demonstrate manual dexterity while using hands to finger, handle, or feel, including heavy use of keyboard.
- Incumbent must also talk and/or hear.
- The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch.
- The employee must periodically lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus