Newspaper Customer Service Representative

Newspaper Customer Service Representative - Part Time/In Office 

The People's Defender, West Union, OH

About Us: At Champion Media, our publications have a rich history of serving their communities for well over 100 years, providing news, entertainment, and a voice for the people who call these towns and cities “homes.” In addition to print newspaper, we are proud of the innovative digital products and services we provide our readers and advertisers. Our digital channels allow us to connect with people in new and exciting ways, providing timely updates, breaking news, photo galleries, and video content across all devices. 

Job Summary: We are seeking an organized, proactive  Customer Support Representative to manage our front office operations. In this role, you will be the primary point of contact for readers and local businesses, balancing subscriber support, outbound phone sales, advertising coordination, and essential local administrative tasks.

What Will I Be Doing?

Subscriber Support: Set up new print/digital accounts, update delivery addresses, and process vacation holds or cancellations.

Delivery Resolution: Field complaints regarding late, missed, or damaged newspapers with a professional, empathetic approach and coordinate with the distribution/delivery teams to resolve them.

Payment Processing: Process subscription payments, update credit card information, and answer billing or renewal inquiries.

Sales & Advertising: Assist local businesses with purchasing classified ads, obituaries, by phone, email or walk in customers.

Customer Interaction and Communication: Answer incoming calls, emails, and online inquiries in a prompt and professional manner.

Legal Advertising - monitor and assist customer with our legal ad portal,  Column.  Assist with placing local legal ads when needed.

Circulation returns: enter vendor returns weekly in our circulation program, update inventory and generate vendor slips each week for carriers.

Do I Have What It Takes?

Experience: Previous customer service experience is preferred, but a positive, professional attitude is a must.

Technical Proficiency: Strong computer skills are essential for navigating our ad placement and circulation systems.

Attention to Detail: Accuracy is a top priority, particularly when handling legal notices and client accounts.

Communication Skills: Exceptional verbal and written communication skills; comfortable making outbound sales and renewal calls.

Champion Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This includes providing policies for reasonable accommodations. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of Champion Media. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.